Customer support staff for business customers at DKB Business (m/f/d)

Your contribution to the Tech service provider Our customers offer excellent customer service: you process and answer customer requests around the product DKB Business from the entrance to the solution and from the account system to the account resolution. Improving the customer experience for the DKB Business product continuously: Together with your colleagues, you will optimize the customer experience by analyzing customer queries and application processing, exchanging you and introducing improvements. Designing our future working environment: Together with your colleagues, you will significantly shape and shape the way we work in the DKB Service in the future. Make decisions in the team: the more responsible you solve challenges, the more responsibility you can take over and carry together. In complex cases, you will find a solution together with your colleagues as part of existing requirements.

That's what you bring An open ear for our customers: You understand the concerns of our customers, and you will guide ways of clarification. The unconditional desire to solve the concerns of our customers: once it becomes difficult, this is an additional incentive for you to quickly lead to a satisfactory solution. Your technical skills: You have already gained first experience in business customer communication. Ideally, you also bring a completed commercial or banking training. In addition, you can handle German in word and writing. Joy to inspire our customers: You have fun getting involved in our business customers with a variety of communication channels and concerns. The positive feedback of our customers motivates you. To help: The working world of tomorrow is also created in your team, based on the needs of our customers. You encounter challenges with curiosity and are open to new forms and methods of cooperation. We appreciate a working environment of diversity based on justice and mutual respect. We look forward to all applicants regardless of nationality(s), ethnic and social origin, religions, sexual orientation and gender identity, age or gender, and people with disabilities.

Look forward to: flexible and mobile work - temporarily also in EU countries exciting and diverse tasks with great team spirit Training and future-relevant qualification individual development and career paths 30+ holiday days Duz culture/ no dress code Offers for staying healthy Driving allowance (ÖPNV), JobRad or Pluxee Benefits Card Extras such as asset-effective benefits