BWI GmbH | Germany | Deutschland gesamt bundesweit | Permanent position | Full time / Home office | Published since: 17.12.2025 on stepstone.de
Lead Service Owner - Mobility EMM/ MAM (m/f/d)
As a primary digitization partner of the Bundeswehr, we provide stable, safe and efficient IT services in Germany and abroad, from basic operations to the field close to the application and thus contribute to the continuous increase in the leadership and operational capacity of the Bundeswehr. With over 7,700 colleagues, we operate and modernise one of the largest and most complex IT infrastructures in Germany. We are looking for responsible IT specialists who are convinced that the Bundeswehr-IT will further develop in challenging digitalization projects and thus contribute to Germany's security. Together with us, we are concerned about the future digital capability of the Bundeswehr. Lead Service Owner - Mobility EMM/ MAM (m/w/d) now nationwide at a BWI site. The Mobility area in the ServiceTower PoD 1 (responsible for front-end devices, as well as applications) is responsible for the end-2-end service of (ultramobile) terminals (smartphones/ tablets, barcode scanners, time recording terminals) in the customer and own operation of the BWI. As part of an enterprise mobility management, state-of-the-art solutions for mobile information, device and app management are controlled, managed and the operational input for the (further) development of the services is delivered - with the aim of increasing functionality, stability and efficiency. The currently responsible components include smartphones, tablets, barcode scanners and time recording terminals as well as their associated operating systems, apps and peripheral devices. These mobility-responsive mobile solutions (bsw. End2End Service to the secrecy stage, “VS-NfD”) are supplemented by further secure solutions, such as SNS - for secure, cross-network application voice communication, the operation of our mobile applications (OFFEN, VS-NfD; Individuals), the service management of our Bundesmessengers/ Bundeswehrmessenger Bw .
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Your tasks • Your profile • What we offer
As a Service Owner, you are generally responsible for the associated services and service functions of the devices, operating systems (iOS/Android) and related apps as well as their control systems (MDM/EMM) and independent solutions (BwMessenger/ BUM) You tax about 25 employees in 6 themed teams and are responsible for all professional issues both internally and externally (e.g. customer, manufacturer, BSI, etc.) End 2 end service management responsible for all ITIL service phases and LifeCycle for strategy, service design, transition, service operation as well as optimization of integrated processes and services, service functions and mobile solutions You are responsible for managing the technical, organizational and processal service (further) developments as well as taking projects or the internal clientele in the field of mobile services, service functions or applications You support offerings and performance descriptions as well as take responsibility for service-related cost transparency and financial planning You will set up reports and reporting as well as take action to achieve or Ensuring and continuous improvement of SLAs, OLAs and other key figures
Complete subject-related university studies or comparable professional experience About 6 years of professional experience in IT-Service Management according to ITIL and well-founded professional leadership experience Expertise in end-2-end mobility services, EMM solutions and BSI-approved solutions such as Secusmart (SS4SK), Materna Virtual Solutions (SecurePIM), Omnissa (Workspace ONE, Ivanti (Mobile Iron), BlackBerry (UEM) or comparable EAL4+ solutions as well as VS-NfD platforms such as Apple Indigo or Samsung Knox Native Knowledge in mobile device and mobile application management as well as messenger solutions and in the control of individual applications along the entire lifecycle Experience in dealing with agile working methods (SCRUM/ Kanban) as well as in controlling complex IT projects, ideally to mobile devices (Android and iOS) or Apps Responsibility, an independent, committed way of working and good team, communication, leadership and delegation skills German and well-founded knowledge of English and willingness to travel (about 2x3 days per month)
Through varied and socially relevant tasks, we ensure the smooth operation of IT and the digitization of the Bundeswehr The BWI offers a market-oriented remuneration, a secure workplace and a premised and employee-funded occupational pension scheme You start with 30 days of annual holiday with option for individual adjustments Our Benefit app provides you with a monthly balance and tax relief on tickets for the ÖPNV We allow you flexibility to reconcile work and private life, for example through mobile work or trust work time and the long-term construction of a value balance account for e.g. a Sabbatical
Location
 | BWI GmbH | |
| 89075 bundesweit | ||
| Germany |
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