Service Delivery Manager (gn) Enterprise Infrastructure Services

For one of our projects with one of the leading industrial companies in the automotive sector, we are looking for you as

Services Manager (gn) Enterprise Infrastructure Services Germany-wide (remote) | Full time | From now on

Customer satisfaction is our first priority and is based on customer-oriented services, high quality of performance and competent professionals. As a service delivery manager, you are a guarantee of compliance with our service agreements (SLA/KPI) and thereby further develop the trust of our customers. The focus is on the operation and continuous development of the complete data center infrastructure – including Core Infrastructure, Virtualization, Citrix, Networking, Storage and Capacity & Performance Management.

You take the end-to-end responsibility for our managed service in the Datacenter Infrastructure Operations area As a central contact person, you coordinate service provision at operational and strategic level – including escalation management and service reviews You develop the technical infrastructure together with the customer and ensure high service quality based on KPIs, SLAs and ITSM standards You control internal and external stakeholders, guide service providers and work closely with our technical expert:inside and architect:inside You are responsible for the economic management of the service – including billing, resource planning and controlling In accompanying projects, you act as a service owner or project manager and ensure efficient implementation in coordination with customers, departments and sales You are actively striving to team up and motivate a resilient network internally and externally

Multiannual experience in the service management of complex IT infrastructures – ideally as a service delivery manager or in a comparable position Funded technical understanding of data center operation, virtualization, networks, storage, monitoring and adjacent technologies Experience in the control of IT projects and in the optimization of processes, ideally using automation solutions Sovereign appearance on C level as well as in exchange with technical disciplines Practice in the definition, monitoring and compliance of SLAs and in contract and performance management Confidence with ITIL standards and best practices in IT service management Analytical strength, pronounced solution orientation and the ability to address technical challenges objectively Communication skills, strategic thinking as well as a high degree of ownership and organizational talent A sense of customer needs, team leadership and strong service orientation German and English language skills in word and writing

Our employees are our most important capital and we are committed to making you feel comfortable with us: We trust you - our working hours are flexible JobRad (Lease a bike) and participation in the Deutschlandticket form our mobility concept The opportunity to work in the home office 30 vacation days and the option to a Sabbatical Your success is our goal: Tailored training and development opportunities await on our internal portal Individual offer of internal coaching and psychosocial advice Local health and sports services (e.g.: Blue light filter glasses grant, Bootcamp) 20% payment to the occupational pension scheme Together for the world: Get a day off for the Harmony Day to do good We promote diversity: With our DEIB strategy and Women in Tech initiative, we are committed to equal opportunities German Bundesliga tickets Benefit from the company's success through our employee share and recommendation program Get discounts at Corporate Benefits Dresscode? We don't know! Wear what you feel Onboarding Buddha for optimal entry All other benefits: https://www.softwareone.com/de-de/karriere/dach/benefits JOBV1_EN