Business Leader - Customer Identity

N26 has reimagined banking for today's digital world. Technology and design empower everything we do and it's how we are building the global banking platform the world loves to use. We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do. We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities.

About the opportunity As Business Leader for our Customer Identity Segment at N26, you will take (co) ownership of the strategy, roadmap, performance and overall development of one of our key customer journeys within onboarding. You will have a specific focus on conversion rate, onboarding cost, and KYC provider efficiency. In this role, you will act as a business owner for the segment, balancing customer experience, regulatory compliance, and commercial efficiency. You'll work closely with Product, Engineering, Risk & Compliance, and Data Teams to drive measurable impact across our onboarding and verification flows. This is strategic leadership position reporting into the Head of Banking Foundations and offers the opportunity to shape how millions of customers and engage with N26. In this role, you will Own and lead the customer identity segment end-to-end, from strategy to roadmap E.g. funnel entry through successful onboarding, with a focus on conversion, cost, and compliance. Define and deliver strategic improvements to onboarding journeys in collaboration with product and engineering. Act as the primary business stakeholder for our KYC providers, safe and operational alignment. Lead quarterly OKR definition and tracking for your segment. Identify and execute opportunities for cost savings and operational efficiency without compromising customer experience or regulatory obligations. Partner with Data and Analytics to Continuing test, learn, and improve onboarding flows.

Strong business acumen to own and drive KPIs for our segment end-to-end Experience in working with product, operations and regulatory teams Plus: Proven experience in customer identity, onboarding, or KYC/KYB environments, ideally within fintech or regulated industries. A strong data-driven mindset with the ability to interpret KPIs and derive actionable insights. Experience managing external vendors and driving accountability across partner performance. Excellent stakeholder management and communication skills. Fluency in English; additional European languages are a plus.

Accelerate your career growth by joining one of Europe's most talked about disruptors, and a LinkedIn Germany Top Startup Employer three years running Personal development budget, discounted public transit pass, German language classes, fitness memberships, childcare services, N26 premium bank card, employee loans, and your choice of a Mac or Windows laptop 26 vacation days per year, with an additional day for each year of service - up to 30 days A high degree of collaboration and automation while working with a group of diverse peers and access to cutting edge technologies A relocation package with visa support for those who need it Equal Opportunities: We recognize that our strength read in our people and the varied perspectives You bring to our workforce. We strive to build talented and diverse teams to drive our business success and empower our people to reach their full potential. We genuinely welcome and encourage applications from people of all backgrounds, cultures, genders, sexual orientations, abilities, neurodiversities, and ages. We're committed to creating an inclusive workspace where everyone feels valued and respected, free from harassment and discrimination. JOBV1_EN