Telephone Customer Service Employee (m/w/d)

Company description

Come to our Hanover Volksbank, which has held a permanent place in the Hanover-Hildesheim-Celle business region for 160 years and is one of the largest Volksbanks and Raiffeisenbanks in Germany with a balance sheet volume of more than 8.8 billion euros and approximately 240 000 customers. We are awarded regularly for our advice and we are proud of it.

Your profit We offer an attractive remuneration in the salary group B1, 13 monthly salaries, an excellent occupational pension scheme, which is fully funded by the employer, 30 days leave (additionally on 24 and 31 December free) and a 39-hour week (when full-time) without weekend or holiday work It awaits you a versatile and responsible range of tasks and the possibility of active participation We offer a modern workplace in the heart of Hanover with good transport links With our flexible working time models you can optimally arrange private life and work We focus on long-term and successful cooperation with training and development opportunities We promote your health with operational health management, operating sports groups and various additional services such as Germany Ticket, JobRad, etc. An esteeming coexistence in a strong team is important to us

This is expected They extend our accessibility to customers beyond the office's opening hours and thus increase service performance and customer satisfaction Delivering as a competent contact for customer hotline eBanking An important first-level support You take care of the concerns of our customers mainly by phone, but also via chat and email They ensure efficiency in account management, payment and online banking Efficiency while complying with legal frameworks and quality standards Support and advise our customers by phone and increase customer satisfaction They connect people through kindness and first-class service

This will bring you Your digital and technical understanding distinguishes you You have experience in customer service by telephone or advice from customers, ideally in the banking or insurance environment Customer satisfaction is your daily aspiration, even with high call volume Commuting well on the phone and targeted is of course for you They have a high quality awareness and are team capable Your enthusiastic and targeted way distinguishes you They are capable of learning, have a quick understanding and work independently

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