Rehavista GmbH | Germany | 90xxx Nürnberg | Permanent position | Full time / Home office | Published since: 21.08.2026 on stepstone.de
Employee Support (m/f/d)
We are now looking for backup in full time (38,5 h/w) for our support team at the Nuremberg site. You want... give a voice to speech-impaired people? Take people on their way to their tools? Be part of a motivated and collegial family team? We are REHAVISTA, a member of the Smartbox Group. We support children and adults with motor and linguistic impairments, sharing life and thus facilitating their everyday lives. Through the supply of communication aids and other tools, we give people a piece of quality of life back. With around 170 colleagues (e.g. therapist:inside as advisors:inside and technicians:inside for the preparation of equipment) we are on site - Germany-wide. .
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Your tasks • Your profile • What we offer
Support of our customers: in case of technical questions and fault messages by phone and email Analysis, documentation and follow-up of service requests for solutions Development of solutions proposals in cooperation with internal teams, external services and manufacturer support Coordination and forwarding of complex concerns to internal departments or manufacturers Maintenance of customer and process data in our systems Providing product and service information Participation in the further development of our service processes and service quality
completed training in a technical or IT-related profession or a comparable qualification as an alternative a strong technical affinity and great interest in IT and technology topics good technical understanding and experience in handling Windows systems as well as Apple devices, especially iPads ideally experience in customer service, customer service, helpdesk or technical support Joy in analyzing technical questions and finding solutions together with customers very good German knowledge of word and writing as well as good English knowledge pronounced service and customer orientation as well as a friendly and customer-oriented communication structured, careful and reliable operation Teamability, learning and openness for new processes, technologies and working methods Loadability, flexibility and sense of responsibility
a meaningful job Company fitness and company wheel Corporate benefits Mobility grant occupational pension schemes appreciation, transparency, diversity company holidays on Christmas Eve and New Year's Eve a good time between breakfast and evening
Location
 | Rehavista GmbH | |
| 90461 Nürnberg | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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