Kassenärztliche Vereinigung Westfalen-Lippe | Germany | 44xxx Dortmund | Permanent position | Full time / Home office | Published since: 11.03.2026 on stepstone.de
Product Manager Appointment Service Point (m/f/d)
Support KVWL as a product managerin our patient service business unit for the next possible appointment in full time. New perspectives in healthcare: modern and flexible working environment and fair remuneration. As part of the patient service, the appointment service office (TSS) provides legal insurers with timely appointments with registered doctors and psychotherapists – by phone via 116 117 or online via eTerminservice. Thus, patients, especially in urgent cases, will be able to access the medical care quickly. Design the future health industry with us as a product manager in the appointment service office! !
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Your tasks • Your profile • What we offer
Strategic further development of the appointment service, in particular taking into account a primary medical system Positioning and extension of the appointment service as a service provider for contract doctors and psychotherapists Analysis and optimization of processes for quality assurance Conception, control and implementation of target-group-oriented communication concepts Central contact*in for internal departments and external partners in healthcare Creation of evaluations and presentations in close cooperation with the controlling of the business unit Strategic support for department and business management in patient service
successfully completed studies in the field of health sciences, health management or a comparable discipline; as an alternative to further education as a specialist in healthcare Multiannual relevant professional experience in a comparable position Interest in health policy issues, in particular outpatient medical care High level of self-responsibility, organisational strength and solution-oriented operation in the dynamic environment of patient service Empathy, persuasiveness and a pronounced service and target orientation in cooperation with internal and external stakeholders
Crisis-proof employer in the future health sector Work-life balance by sliding time and mobile work options, Home Office Individual onboarding Various training options Industrial pension, fully financed by the employer Assets Employer grant for ÖPNV tickets JobRad Corporate Benefits Modern and ergonomic workplace Operational health management Best accessibility with public transport and sufficient parking facilities An excellent canteen supported by the KVWL Free drinks
Location
 | Kassenärztliche Vereinigung Westfalen-Lippe | |
| 44141 Dortmund | ||
| Germany |
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