Service Desk Agent (m/w/d)

Оccupation: IT specialist - system integration

Job ID: 14378-MM Location: Hamburg Type of employment: Full-time

Start as Service Desk Agent (m/w/d) and pick up the support requests from various end customers in Hamburg and take care of a qualified first processing.

Our IT service customer focuses on managed services for industrial companies.

These include, for example, client support, hardware provision or monitoring of network environments.

The position must be replaced by the option to take over.

By the way: your resume is complete.

She distinguishes:

• existing knowledge with M365, mobile devices, networking, hardware and current Windows operating systems (Windows 10)
• successfully completed vocational training in the IT field, for example as a specialist computer system integration, IT customer service, IT system electronics, IT system businessman, service technician IT, information electronics, or a comparable qualification or Experience
• good knowledge of German and English

In your new job there is for you:

• excellent perspective on long-term employment
• regular and well planned working hours
• a variety of tasks in an international working environment
• Team from helpful and friendly colleagues
• very good accessibility through connection to public transport

In your new job as Service Desk Agent (m/w/d) - You:

• Edit and solve Incidents in 1st Level Support according to defined processes and service level agreements
• support IT users in questions about hardware and software
• document your activities in the relevant Service Management Tool
• accept incidents, service requests as well as changes, create them and qualify them

Mirna Marini

puro Personalservicesservice GmbH Dultstraße 1 I 80331 Munich

Tel.: +[for phone number see the original ad] [for e-mail see the original ad] www.puro-personal.de

Department(s): IT

Good reasons for your job about puro: Looking for a reliable partner for your professional future? With us you are right! With an impressive kunu score of 4.5 (as of March 2024), we stand for quality and trust in the staff service. But what makes us really better?

Personal care: From the very beginning to far beyond the application process, we offer you a personal care that looks like it. With your own contact at your side and accompanying coaching, our candidates never feel left alone. We understand that every applicant is unique and take the time to really understand you and your individual career goals.

Free service: Full support and advice are available free of charge. It will be invested in your future without cost for you.

Professional processing of your documents: We bring your core competencies to light – both content and layout. Our goal is to get the best out of your profile and present you optimally on the labour market.

Career advice: Our expertise in wage negotiations and the assessment of future career opportunities give you the security you need for the next step in your career. We support you in setting and achieving both short and long-term career goals.

Openness and transparency: We attach great importance to open, honest and transparent communication. You will always know where you stand and what comes next. Our processes are clearly defined and we inform you about all possibilities and steps.

Estimate and diversity: We offer you an appreciation of a diverse team – discrimination has no place with us. We celebrate diversity and are convinced that it leads to more creative and effective working environments.

Dedication to privacy and confidentiality: Your personal data and information will be treated with the utmost care and in accordance with the current data protection laws. Your trust is our highest asset.

Tailored job placement: We take the time to understand exactly what you are looking for and what competencies you bring to present you job offers that really fit you. No inappropriate positions or companies that do not meet your expectations.

Convince yourself of our expertise and the quality of our care. Take advantage of our many years of experience and apply today. For at www.kunununu.de it says: We are really good! With us on your side, your professional future is no longer in the way.

Joblocations:

20095 Hamburg, HAMBURG, GERMANY