Netzwerkadministrator - 1st & 2nd Level Support (m/w/d)

As a primary digitization partner of the Bundeswehr, we provide stable, safe and efficient IT services in Germany and abroad, from basic operations to the field close to the application and thus contribute to the continuous increase in the leadership and operational capacity of the Bundeswehr. With over 7,000 colleagues, we operate and modernise one of the largest and most complex IT infrastructures in Germany. We are looking for responsible IT specialists who are convinced that the Bundeswehr-IT will further develop in challenging digitalization projects and thus contribute to Germany's security. Together with us, you are worried about the future digital capability of the Bundeswehr. Network Administrator - 1st & 2nd Level Support (m/w/d) from 01.05.2025 and full-time in Rheinbach. The Service Controll Center (SCC) in Rheinbach is responsible for monitoring the services to be responsible (LAN, WAN, TK) in 24 hours shift operation. All messages and system events are recorded, classified, categorized, evaluated and prioritized in the SCC. If a separate solution in the SCC is not possible, the messages with all associated information are forwarded to downstream system companies, if necessary external service providers, call readiness are activated and/or escalations are triggered.

Central communication interface between BWI and users of IT systems Acceptance, qualification, response and, where appropriate, forwarding of general requests Consumption, detection and resolution of fault messages Documentation of the implemented measures in the ITSM system System administration/monitoring in the area of networks (WAN, LAN TK) Processing of incidents and incidents (2nd level) according to existing work instructions Dispatcher function in case of compartment-specific disturbances (continuation to the compartments) Control and monitoring of the sole use of service center staff during standby time Participation in 24/7 shift operation

Complete vocational training in the field of information, communication and communication technology and at least three years of professional experience Knowledge and experience in the application of ticket systems and knowledge databases Experiences with Active Directory (AD), TCP/IP, MS operating systems and MS servers Solid knowledge of networks and corresponding protocols, active and inactive WAN/LAN components and data protection and data protection Found user knowledge of MS Office products (Word, Excel, PowerPoint) German language skills in word and writing

Through diverse and socially relevant tasks, we ensure Germany's IT security and sustainability The BWI offers a market-oriented remuneration, a secure workplace and a premised and employee-funded occupational pension scheme We support your professional and personal training through individual measures and free access to LinkedIn Learning and the BWI Academy offers You can lease your desired bike and calculate it with reduced gross salary conversion You can build a value balance account in order to use it in perspective, e.g. for a Sabbatical You will receive a digital value card that will be charged monthly and available to you With our digital health offer fitnessRAUM.de you will benefit from numerous offers in the fields of sports, nutrition and relaxation For professional or personal questions, you can use professional external advice