Modern Me GmbH | Germany | 40xxx Düsseldorf | Permanent position | Part time - flexible / Full time | Published since: 06.02.2026 on stepstone.de
Customer Service in the Dental Field Part-time / Full-time (m/f/d)
Modern Me GmbH expects you as an exciting career opportunity in an innovative company that specializes in digital pine orthopedics. Our ISO 13485 certified company from Düsseldorf is in the development of state-of-the-art dental rail solutions and offers excellent products exclusively for orthodontics and dentists. Our values such as challenge, community, fairness, growth, innovation, self-responsibility and teamwork shape our corporate culture and offer you an ideal environment for professional and personal development. If you want to become part of a dedicated team that places value on quality and customer orientation, we look forward to your application and to shaping the future of dental medical devices together with you. .
* After clicking the Read more button, the original advert will open on our partner's website, where you can see the details of this vacancy and contact information. If you need a translation of this text, after returning to our website it will be prepared and you can read it by clicking the Show full translation button.
Your tasks • Your profile • What we offer
Telephone and written customer communication Professional contact person for our customers in the dental field (teachers, orthodontics and dental laboratories) Processing requests via phone, email and WhatsApp Friendly, solution-oriented consulting around our products and services Problem solution & customer orientation Function as the first problem solver for our customers Analysis of concerns and development of suitable solutions in cooperation with specialist departments Ensuring high customer satisfaction through fast and targeted support Documentation & CRM care Complete and structured detection of all customer contacts and processes in the CRM system Continuous care and updating of relevant customer data Coordination with internal departments forwarding specialist requests to corresponding teams (e.g. production, sales, development) Close coordination to ensure a smooth flow of information Self-propelled case processing Self-priming, processing and tracking of open customer requests Proactive communication with customers to clarify questions and confirm solutions Customer Care & Relationship Management Care and care of existing customer contacts in the dental environment Building sustainable customer relationships and strengthening customer loyalty
(m/w/d) or comparable qualification. Experience in handling orthodontic devices and rails, ideally in digital orthodontics. Ability to work together in an interdisciplinary team and to work independently. High communication capability and service orientation in handling orthodontics and dentists. Ready to continue training and adapt to innovative technologies and processes.
Flat hierarchies and a dedicated team Great responsibility and space for initiative Modern CRM system and further technical support Intensive training and professional training Immediate entry into customer service Modernly equipped, air-conditioned offices Common lunch and free drinks & fresh fruit at work Pitches in the company's underground garage very good connection to the ÖPNV, very good accessibility Training opportunities. .
Location
 | Modern Me GmbH | |
| 40213 Düsseldorf | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
For more information read the original ad