Project Manager / Customer Success Manager - Heat Pumps & Photovoltaics (m/f/d)

30 customers a day. By phone, by email, by WhatsApp. At least one of them with escalation potential. You stay cool, listen, understand and solve the problem.

Your customers never see you personally and still trust you because you can create a positive experience with communication, expertise and concrete solutions that remains.

We are a self-funded scale-up for heat pumps & photovoltaics – approx. 40 employees, on growth rate. Rapidly grown from 5 to 40 employees, without investor pressure.

Tasks

• PROJEKTKOORDINATION - ca. 30 parallel construction projects, from appointment to final deficiencies.
• KUNDENKOMMUNIKATION - Updates on dates, material deliveries and construction delays.
• ESCALATION MANAGEMENT - Self-support of difficult customers, secure processing of complaints and notification of construction delays.
• MATERIALMANAGEMENT - Implementation of material orders and coordination with suppliers.
• SUBUNTERNEHMERKOORDINATION - Communication and deployment planning of our subcontractors.
• REPORTING & DOKUMENTATION - Weekly reporting to the Head of Operations and daily documentation of the project status in ClickUp.

= qualification

• HOCHVOLUMEN KUNDENKONTAKT – More than 20 customer contacts daily.
• TELEFONCOMPETENZ – No stressor, but your tool, 30 calls a day.
• PROJEKTMANAGEMENT - Experience in the highly dynamic project management environment, especially with tools such as ClickUp, Asana, etc.
• **Encome your choices.
• DEUTSCHKENNTNISSE – Minimum C1 level.
• ** - construction, PV, craftsmanship. Nice to Have, no need.

Benefits

• MODERNES OFFICE – Office at Lake Wöhrder in Nuremberg – modern tools, no paperwork.
• MOBILE OFFICE - Work from home to 1 day/week
• ECHTE RESPONSIBILITY – No rigid hierarchies, direct influence on business processes
• TEAMEVENTS – ski trip to Ischgl, regular events. We celebrate together what we build.
• KURZE ENTSCHEIDungsWEGE – Small team, direct communication.

Application process – Clear, fast, fair. You will always receive feedback.

• ERSTGESPRÄCH – 30 min. – we examine the core qualification
• GESPRÄCH – Approximately 45–60 min. – specific questions (booking sets, final process, controlling setup), insight into our current starting situation, process questions.
• REFERENZ-CALLS – We speak with previous supervisors or contractors. You know before.
• FINALGESPRÄCH – Conditions + Decision.

  Joblocations:

90482 Nuremberg, Mittelfranken, Dr. Gustav Heinemann Straße 57, BAYERN, GERMANY