Hellmann Worldwide Logistics SE & Co. KG | Germany | 21xxx, 20xxx, 40xxx, 49xxx Osnabrück, PLZ-Gebiet 20, 21, 40 | Permanent position | Full time / Home office | Published since: 05.06.2026 on stepstone.de
Strategic Account Management Specialist (m/f/d)
Ready to shape the future with us? At Hellmann, our employees are at the centre of all our actions – because relationships count for us. Being part of Hellmann means more than just getting into a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on four values: caring, entrepreneurial, forward-thinking and reliable. You find yourself in these values? Then become part of our FAMILY – with around 10,000 employees at more than 200 locations worldwide. For the better. Together. The “Strategic Account Excellence Management Specialist” supports key account managers to provide our strategically important customers with a first-class customer experience at regional level. In this function, you drive customer growth and customer satisfaction by strengthening customer relationships, driving innovation and ensuring excellent service quality through proactive consulting and strategic coordination. They act as a central interface between customers, sales and internal departments, ensuring seamless service delivery, high performance transparency and continuous improvements in all customer interactions. .
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Your tasks • Your profile • What we offer
You build trusted relationships with customers and are their central contact person
You carry out regular customer checks, surveys and MBRs/QBRs
You work with the Key Account Manager on offers and presentations
You identify growth and optimization potentials
You coordinate price enquiries and ensure quick delivery
You care for consistent pricing
You are an escalation agency and control solutions in a sustainable manner
You monitor KPIs and start reporting as well as QBR documents
You take measures from data and implement them
You have successfully completed your training or studies in the field of forwarding/logistics
You already have several years of experience in the forwarding environment or Sea freight with
You have strong abilities in stakeholder management and in building sustainable relationships
You convince by strong coordination skills and work confidently with cross-functional teams
You think analytically and are able to interpret data and derive valuable insights from it
You bring a very good commercial understanding and experience in pricing with
You have experience in handling CRM systems and performance dashboards
You go proactively on challenges and find solution-oriented approaches
You communicate clearly, convincingly and have very good presentation skills
Flowing German knowledge and good English skills complete your profile
Hellmann Spirit: Du-Kultur throughout the company, regular team and company events, birthdayless of the German TV lottery
Work-Life Integration: Flexible Working Hours and Mobile Work
Additional financial services: holiday and Christmas money, occupational pensions and benefits, Up to €1,600 net premium for the recommendation of new colleagues, benefits and offers for travel, leisure and culture
Health & well-being: Corporate fitness via Hansefit
Family: Holiday days for care of relatives and special events
Specialist & personal development: Newcomer Days, training and further education through our Academy, Digital Learning Platform (LearningHub)
Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, disability, religion, ethnic origin or sexual identity: We look forward to getting to know you! If this great opportunity enthuses you and brings you the right conditions, click on BEWERBEN! Do you have any questions? Then please contact our competent recruiter Christina Klaus at 0160 / 935 89 414
Location
 | Hellmann Worldwide Logistics SE & Co. KG | |
| 49090 Osnabrück, PLZ-Gebiet 20, 21, 40 | ||
| Germany |
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