IT Servicemanager*in (m/w/div) in #Würzburg

The German Pension Insurance Federation is the largest German pension insurance company and thus a cornerstone of social security in Germany. We accompany people all their lives – from start of work to retirement age. 23.3 million insured persons, 9.6 million pensioners and 3.5 million employers rely on us. We maintain a highly complex and diverse IT system landscape. The methods and techniques used in this environment, including the hardware and software techniques used, offer an interesting and challenging working environment. Improve us now [part-time and full-time] as IT Servicemanager*in (m/w/div) in #Würzburg

Coordinating and controlling requirements management

Define and monitor service level management, i.e.

Obtaining tasks in the field of customer service management, such as the Business Relationship Management with departments and management of the other RV carriers and external companies as well as internal colleagues

You are contact person*in for customer questions (in content, contractual and technical) and for customer requirements, including feasibility analysis, prioritization and cost-effectiveness assessment

Participation in the development of the DRV data center's product portfolio, the development of product strategies and the introduction of new products

Advising and supporting clients in the budgeting and management of DRV data center products and services

Working in working groups and projects

It is necessary to prepare for regular missions.

They have a successfully completed higher education (Bachelor/Diplom FH) or an equivalent qualification or completed vocational training each with IT focus or in the economics field

You already have several years of current professional experience in IT service management or IT account management as well as

Current experiences and knowledge of project management and methods

Ideally, you have a qualification or further education in the IT field with corresponding understanding of IT topics and knowledge of the IT infrastructure of a data center

An ITIL Foundation and an IREB certification complete your profile perfectly

We would like to have a*n service- and service-oriented colleague with fun in teamwork and communication

An annual salary of 58,600 - 83,400 Euro

A varied job with its own responsibility in an agile organization

Flat hierarchies, short communication paths as well as open doors and ears

Flexible work also from home office and the necessary technical equipment

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