Customer Service Representative for Returns (d/m/f)

For our open position as a customer service employee (d/m/w) we are looking for you! As Autohero, the innovative online shop for tested used cars, we are part of the AUTO1 Group, Europe's leading platform for automotive trade. Our innovative platform allows customers to purchase high-quality used cars online conveniently, safely and transparently.

In our Autohero team, you focus on our online clientele and support all questions and concerns that arise in connection with the purchase of our premium cars, to the processing of orders. With your first-class contribution and your personality, you're looking for an excellent customer experience! Supporting our private customers from the online business, where satisfaction is at first place - you are an excellent customer satisfaction! Edit all the questions and concerns of our online customers regarding cancellations and rewinds and create an optimal customer journey Be the interface to customer service and maintain close cooperation with other departments to guarantee a smooth process.

You have fun at customer contact and have a reliable and solution-oriented operation Experiences in telephone customer support, automotive knowledge are not a must Teamplay and a good pinch of self-motivation Very good knowledge of German and safe handling of Microsoft and Excel

Homeoffice: We offer you the opportunity to work from home after consultation on up to 4 days a week. Your office in Berlin-Kreuzberg: surrounded by numerous possibilities for lunch and for a evening beer with your team. Modern IT equipment & IT support. Individual training and coaching by our internal trainers for your personal development at Autohero. We appreciate open communication and good results more than a dress code. Carla Raquet We live an open culture and are committed to conventions such as the Siezen or a dress code. We welcome every applicant; regardless of gender, ethnic origin, religion, age, sexual identity, disability, or other causes of discrimination. For reasons of better legibility, the simultaneous use of the language forms is dispensed with male, female and divers