Customer Service Specialist - Technical Internal Service (m/w/d) Düsseldorf, Neuss

HAPEKO is the first address for professionals and managers in Germany. The focus of the activity is the creation of links between specialists and executives with a professional desire for change and suitable companies. HAPEKO (www.HAPEKO.de) is represented throughout Germany with more than 20 locations.

Our client is a leading provider in its industry. The company is part of a renowned international group of companies and is located in the Düsseldorf area. The company develops and produces technically sophisticated solutions for a global customer group.

In order to strengthen our customer service team in the interior, we are now looking for a dedicated staff: in technical background, organizational talent and secure communication skills in English.

Sounds like your next challenge? We look forward to your application! (Ref. Nr. RKW/126054) Processing customer requests in first and second level support - telephone and written (mainly in English) Independent planning, coordination and follow-up of repairs, modernizations, commissioning and assembly worldwide incl. Operation and Capacity Planning for International External Services Calculation of offers as well as technical and commercial order processing Responsibility for time monitoring and cost control Preparation of all accompanying technical and commercial documents independent processing and tracking of customer complaints

Successfully completed technical training, e.g. as a mechatronic:in, industrial mechanic:in or also commercial training e.g. B. as an industrial clerk Relevant experience in the field of technical customer service, ideally in machine or plant engineering (for candidate: inside with a commercial background absolutely necessary!) Interest in commercial processes and customer-oriented project management Safe in handling MS Office; Knowledge of SAP is advantageous High organizational ability, structured working and team orientation Professional communication in German and English in word and writing Travel readiness for occasional national or international trips to Key customers (approximately one to twice a year)

A future-proof working environment in an established, internationally connected company Technically versatile tasks with international reference An esteeming coexistence, structured incorporation and long-term employment Modern working conditions, short decision-making and flexible structures Attractive remuneration and social benefits 35-hour week Home Office Possibility 30 days off JOBV1_EN