Cluster Assistant Reservation Manager (f/m/d)

According to the motto ''Commonly strong'' we are hosts of passion with competence and cordiality. Thanks to the sincere interest in the individual needs we inspire our employees and guests. Since 1858, the Hotel Four Seasons Kempinski has been the first address for demanding travellers who value a great ambience and the central location of a luxurious Grand Hotel. In a traditional name, Kempinski, hoteliers since 1897, has visited the world in search of fascinating destinations without ever forgetting its traditions and European heritage.

Become part of an exciting future!

At the next possible time we have to occupy the following interesting place:

CLUSTER ASSISTANT RESERVATION MANAGER (m/d)

Type of employment: Full time

Effective management and control of the entire stock (Transient, Group & Wholesaler) and pricing strategy in all distribution channels including own Website, 3rd party sites and the GDS Training, further development and motivation of employees Organization of on-the-job and monthly trainings for employees, monitoring services to the satisfaction of guests and compliance with Kempinski service To ensure standards Good working relationship with other departments and close contact with regulars hold. Ensure that their needs are known and to affected departments be forwarded Check availability of PMS, sufficient premises for times of stronger Preparing demand Ensure that all saleable and contractual rates in all reservation systems uploaded clarification of packages with accounting checking the reservation staff in their daily tasks, including pick-up, commission calculations, guest correspondence etc. Control of the no-shows and short-term cancellations and loading of the corresponding Fees Continuous updating of Serenata configurations, offers and confirmations regarding the right corporate design Clear communication and control of compliance with credit policy Follow-up for “lost” transactions and sharing the relevant information Head of Division Follow Up to the development of competitors (occupation, prices, renovation measures) etc. Implementation of performance assessments with trainees at departmental change Spot Check of reservations and VIP arrivals of the following day Creation of monthly reports Maintenance and compliance of all reservation standards Information of all departments involved in system or process changes Monitoring of reservation pickups for the following month Maintain the internal up-sell of the reservation department Ensure that all tools and options for upsell reservations adequately used Creation of service and holiday planning taking into account a maximum Productivity Implementation of semi-annual performance assessments of employees Voting with the Head of Division Ensure that the cluster concept is integrated between Hotel Vier Jahreszeiten Kempinski Munich and Kempinski Hotel Berchtesgaden

successfully completed training in the upscale hotel industry Professional experience in booking and first experience with team management very good knowledge of German and English in word and writing, other foreign languages are advantageous very good knowledge of Opera and MS Office knowledge very good communication capability Flexibility at weekend work

free meals in our newly renovated staff canteen numerous employee events Monthly cost subsidy company health promotion through the project “Zamma sportln” diverse design possibilities human and honest working environment many years of experience in what we do healthy mix of tradition & modernity multifaceted training possibilities international career prospects and development opportunities JOBV1_EN