Service Manager (m/f/d)

As a service manager, you will: Main contact partner for the continuous, professional support of our customers: to be in the stages of presales, project and operation while ensuring our high service quality Monitor, control and coordinate the performance of the contract and drive its continuous optimization: Service Level Agreements, KPIs and economic objectives In close coordination with internal and external experts: identify, specify and operationalize the needs of our customers in perfect technical solutions Prepare service reviews and management meetings and present high-quality concepts as well as tailor-made offers Provide and validate the individual service reporting and monitor a possible IT service billing The personal escalation department for IT decision-makers of our customers: be inside and report directly to the management Form the DevOps interface between the Software Development and Service Operation units and act as an IT main partner for our sister company PTA with its various national companies

As a service manager, you should bring: Successfully completed studies of (economic) informatics or comparable training Detectional knowledge in project management, a very good IT confession and willingness of continuous development in a dynamic environment with enterprise and/or High availability claims Customer-oriented attitude paired with communication strength, negotiation skills also in cross- & upselling as well as organizational talent Endurance, resilience, integrity, reliability and responsible action First experiences in IT Service Management as well as ITIL knowledge are desirable Knowledge of cloud infrastructures (e.g. M365, Azure or AWS) and IT outsourcing are advantageous Very good knowledge of German and good knowledge of English in word and writing

Culinary: We don't have high-gloss offices, for this we often have breakfast, what to eat and in good weather we grill in the lunch break on the roof terrace Cohesion: We offer a lot of fun, a family environment and design playroom through flat hierarchy with fast decision-making paths and lived together “DATIS-DNA”: 70% Data Center, 20% System House, 10% “Händchenhold and stroke” = one for all, all for one In short: the ideal workplace if you have made your hobby a profession with IT. .