Employee for our Dutch Customer Service at the headquarters in Treppendorf (m/f/d)

About us Founded in 1954, Thomann is today the largest consignor of instruments and music equipment in the world and is one of the largest e-commerce companies in Germany. The webshop thomann.de is at the heart of our thinking and action. Whether beginnersin or internationally acclaimed musicians*in: Our more than 1800 employees from over 30 nations have the goal of fulfilling every claim of our 18 million customers. The range currently includes more than 110,000 products. From instruments and notes to event and lighting technology, from the most internationally known brands to our 30 Thomann own brands. Thomann Campus In stairndorf near Bamberg there is not only Europe's largest shipping warehouse, but also Europe's largest music house: a musician paradise of more than 10,000 square meters in the future for testing, discovering or simply letting inspiration. Also on campus is our service center. In the specialist service and the specialized workshops, around 170 employees take care of maintenance, maintenance and repair of defective products.

Senior Consultant (m/w/d) Medewerker voor onze Nederlandse Klantenservice op ons hoofdkantoor in Treppendorf (m/v/d) Location: Burgebrach-Treppendorf Entry level: employees*r Type: Full time, now Our customers are at our heart – You are supposed to feel comfortable and well looked after by us. Here you come in! You like to work with people and don't leave you alone. Then we might be looking for you as a dedicated team member (m/w/d) in our Dutch customer service at the headquarters in Treppendorf. You are the business card of our company, the first contact point for our customers if You have questions about their order or their purchased product via chat, telephone and email.

We inspire and enable people to speak music, everywhere. And we want that with you. Your tasks are as demanding as possible: You process orders, create offers and manage customer accounts First-level after-sales support – You advise and support our customers by phone, email or chat in the international area You enter our customers by phone, email and chat and represent their interests and interests You are responsible for a range of responsibilities and decide independently to initiate and coordinate returns, exchange of goods, credits and repairs You take care of a comfortable handling of orders and services You are constantly working with our specialist service and workshops and tune with these You take product consulting and translation work in cooperation with our specialist departments

With us, your knowledge, your talent and your ideas find the right stage. You should bring the following: You speak Dutch and English fluently – in word and writing Ideally you make yourself passionate music and/or have experience in the music industry You already have experience in the care and advice of customers You show a high degree of initiative, willingness to use, team skills and target orientation Competent, accommodating handling of customers is one of your strengths You have experience in dealing with the PC and common office applications Ideally you speak another language

Look at what else we can offer besides the best colleagues in the world: Business with emotions 30 days Flexible working hours and the possibility to work partially from home Attractive and performance-oriented remuneration with Christmas money, as well as occupational pensions Pleasant operating climate with flat hierarchies Modernly equipped workplace far away from city noise and traffic jams Free English lessons Corporate Benefits and Employee Discount Canteen with changing freshly prepared dishes Fully equipped sample room Modern, in-house gym for free use JobRad offer Free use of e-load parking for employees