Create positive customer experiences along the customer journey by digitizing end-to-end processes and accompany us the transformation of Thieme from the traditional publisher to the leading digital solution provider in the healthcare sector!

The Thieme Group is a market leader in information and services that help improve health and health care. With digital solutions in medicine and chemistry, Thieme supports information and communication processes in science, education, further education and patient care. Together with a broad expert and partner network, the digital healthcare service provider ensures that it is medical-scientific, but also didactic-technologically tactic. With innovative new and further developments, the globally active over 1000 employees of the family business are committed to better medicine and more health every day.

Area: Customer Experience & Insights Start: 01.09.2025 Contract duration: 12 months with option to extend Working hours: 18-19h/week

You support customer experience managers in optimizing customer journeys and digitizing end-to-end processes with the aim of increasing customer satisfaction as well as internal process efficiency. You accompany the customer experience team in the planning and implementation of customer experience projects. You participate in the implementation and roll-out of our customer feedback management system. With the help of an innovative AI-based software, you identify the key drivers of customer satisfaction at strategically important touchpoints along the entire customer journey, creating the basis for targeted customer-oriented optimizations. Based on important KPIs and customer opinions, you form recommendations for action as a basis for optimization measures. Immerse yourself in the pioneering field of customer experience & market intelligence – collect valuable practical experience, work with diverse internal stakeholders and gain further exciting insights into marketing, sales, IT and more.

Studies in economics or a comparable degree course focusing on marketing, sales, media management or IT The ability to think of customer perspective as well as a customer-centric way of thinking Self-working, hand-on mentality and joy in actively introducing your own ideas Analytical skills and good presentation skills Interest in technical tools and systems as well as knowledge of major Microsoft Office programs

With the possibility of sliding time (38h/week for full-time) and for mobile work within Germany, you shape your individual working. Use state-of-the-art hardware that we provide to you, of course. A family-run, internationally active company - Be part of our digital transformation and actively shape the future in healthcare. Accompany pioneering innovations in the field of digitalization and set new standards together with us. Experience a New Work Culture of Participation - we focus on empowerment and value-adding interaction. We accompany you in your career as well as your personal development within the Thieme Group. Benefit from various health and sports activities. JOBV1_EN