Team Leader Customer Center (m/f/d)

The German Association for Water Management, Wastewater and Waste (DWA) is committed to the development of a safe and sustainable water management. As a politically and economically independent organization, it works professionally in the fields of water management, waste water, waste and soil protection. For our department of membership service, publishing and marketing (MVM) we are looking as soon as possible – unlimited – one Teamleiter (m⁠/⁠w⁠/⁠d) in full-time/part-time (30 – 40 hours/week).

Management of currently 6 employees and task coordination for the customer center. Support in the further development of digital systems (e.g. customer relationship management system/enterprise resource planning system, webshop, rulebook online). Optimization and further digitization of the workflows in the customer center as well as digital offers and sales platforms. Ordering, ordering and processing of complaints and inquiries. Maintenance of the customer database and the product master files in CRM and the DWA webshop. Purchasing and re-ordering of publications as well as fixing of the price and the level of circulation for new publications. Management of approval permissions from various digital DWA portals. Organisation of inventory and creation of value lists. Accounting for DWA services of other departments.

You have completed vocational training in the commercial sector (purchaser / office manager or similar) with relevant professional experience. You have first leadership experiences and have a good enforcement capability. Very good IT skills (MS Office, CRM/ERP). Very good communication skills and negotiation-proof mastery of the German and English language in word and writing. Self-employed and accurate work with a pronounced customer and service orientation. Organisational skills, reliability, flexibility, willingness to take responsibility.

Work-Life Balance: Flexible working time models with core time from 9 am to 12 pm, up to 60% mobile work. Compensation & Extras: Above-average payment, Christmas / holiday allowance. Voucher card system and premium systems (not part of the year's gross). Benefits & Benefits: occupational pensions, pension benefits. Sensual work – For those who want to move more. We offer you the opportunity to actively contribute to the protection of natural resources and to work together on a sustainable future for future generations. .