Specialist for Service and Passenger Escort (f/m/d)

As a transport service provider, we work on the future of Frankfurt – as an employer we take care of your future. This is why we live in our company openness, tolerance and equality and support you with diverse benefits. We believe that local transport is the future of mobility. This is why we develop new ideas and concepts with passion. Work with us at the mobility of Frankfurt!

As a passenger companion:with your empathy you take over the support and support of mobility-restricted persons in Frankfurt and the surrounding area. With your open and accommodating way, you take care of services, information and consulting services, among other things on tariffs, routes and general questions, concerning the ÖPNV offers They carry out station tours and check them for cleanliness as well as technical facilities for operability and, if necessary, forward corresponding messages Use the tablets, smartphones provided by us as technical support for your activity You carry out customer surveys and documentation of events/special events with your commitment You support and actively support information events around the passenger accompanying service

They bring a successfully completed vocational training as far as possible in the service sector. Service idea and good communication are your first priority, also in English – other foreign languages are welcome You always want to experience something new in the job and bring the corresponding readiness to learn The use of digital media is self-evident and you like to take part in further education and training on this subject. They are flexible and can work in a changing shift service Responsibility, safe friendly appearance, team skills, and strong service readiness are among your competencies

We offer you a work contract with collective remuneration according to TV-N Hessen as well as other attractive additional services: It offers an annual special payment, a service premium, our company pension provision (additional pension fund of the city of Frankfurt am Main) – and (of course) a free Job Ticket Premium. Collectively and culturally lived 38.5-hour week. The recovery must of course not be too short: So you are entitled to 30 days holiday in the calendar year! Regular draws of tickets for cultural and sporting events ensure leisure activities off-the-job. With our version of a Mini-Volkshochschule, our VGF-Academy, you can expect further personal and professional development opportunities – true to the motto: you invest your time, we take over the costs! We also support the reconciliation of work and private life. We have been awarded the certificate of the audit family since 2016. JOBV1_EN