Head of Customer Service & Order Management with a focus on retail trade (FMCG industry) (m/f/d)

Operational and strategic management of the Customer Service & Order Management division Responsibility for a team of around 40 employees and their organisational further development Ensuring efficient, timely and service-oriented order processing Optimization, standardization and automation of order management processes Further development of digitalization and electronic data exchange with customers (e.g. EDI) Control of cross-departmental process and transformation projects Close cooperation with sales, supply chain, production and IT to continuously improve end-to-end processes Special focus: further development of a powerful, digitized and forward-looking customer service organization.

Multiannual leadership experience in a process, service, operations or supply chain-related organization with responsibility for managing complex end-to-end processes Management personnel from different functional areas such as customer service, order management, sales services, sales operations, customer operations, supply chain planning, demand planning, production planning, service center or commercial operations are suitable. Extensive understanding of B2B business processes and their efficient, system-based and customer-oriented processing Multiannual professional experience in an environment such as FMCH (especially food), other consumer goods, pharmaceuticals, medical technology or comparable industries Experience in the leadership and development of teams and in the design of organisational change processes High process and system competence, ideally in handling SAP S/4HANA or comparable ERP systems Experience in the standardization, digitization and automation of business processes Detectable Successes in Transformation and Change Projects Safe handling of KPI-based control and performance systems Understanding retail, retail or comparable customer structures is advantageous Personally, you are convinced by your ability to develop people and organizations successfully, to actively shape changes and to combine operational excellence with a clear process and transformation orientation. .