We are a European IT security company that enables organizations to solve user authentication, access management, email and data security in a user-friendly manner. We are convinced that easy-to-use security solutions form the basis for a modern digital workplace. You are responsible for tracking customer satisfaction in your area You communicate daily with our customers: in order to find out how we can increase satisfaction. Using a software solution, you measure and analyze the NPS score in your area You evaluate the risk of emigration and appropriate measures to keep endangered customers. Your findings help to define early indicators for possible migration and improve our services and products You represent the customer's voice internally: and share your knowledge with the relevant stakeholders. You make sure that our customers receive an appropriate response within a reasonable timeframe You help optimize our CRM system and identify triggers for automated customer success tasks to reduce the administrative burden You regularly inform about different channels such as mailings, webinars or fairs

You have already gained experience in a customer success team of an international SAAS company or a comparable position You are interested in shaping the future of a European software company and achieving common goals as a company and a customer success team You are pleased to build your own network to work together successfully with all colleagues across all units and countries and to promote our mission throughout the company You can easily create new contacts and convince by your friendly and winning way You have a pronounced service and communication strength to speak with our greatest client: in the eye You are structured, organized and inspired for concrete results, you are interested in IT and the digital world and you are striving to acquire the necessary technical knowledge about our portfolio of complex products with our support.

Growth potential: We are only at the beginning of our growth course and offer great opportunities to develop within our own role and the company Influence possibilities: The corporate culture is characterized by entrepreneurship and a strong focus on technology. This contributes to short decisions and creates space for new ideas Joint activities: We believe that it should be fun and pleasant to go to work, and therefore invest a lot in joint activities and good social benefits Work-Life-Balance: We support the reconciliation of family and work through a high degree of flexibility in the design of working hours and hybrid work JOBV1_EN