Fissler GmbH | Germany | 55xxx Idar-Oberstein | Temporary contract | Full time / Home office | Published since: 29.01.2026 on stepstone.de
Customer Service Employee - Temporary (24 months) (f/m/x)
Fissler - this is Premium Cookware Made in Germany! Since 1845 we have been producing pots, pans, woks and high-speed cooking pots in the Idar-Oberstein region with the latest technology, experience and craftsmanship. For us cooking means appreciation - for the cook, for the valuable ingredients and the special moments with the people we cook for. This appreciation is also reflected in our working day. Currently, 1,350 people in Europe, Asia and the USA are working with a lot of heart blood to get even better every day. Our purpose is to inspire and inspire passionate chefs. Our company values make our worldwide cooperation successful. .
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Your tasks • Your profile • What we offer
Processing and consulting on product requests, repair and spare parts topics as well as questions about the online shop settlement of cancellations and complaints taking into account service and solution-oriented customer support Recording and processing of all customer requests via a CRM ticket system and SAP Maintenance, updating and completion of customer profiles Acquisition of acceptance, discussion management and the post-processing of customer contacts with end users and commercial customers Written and telephone customer communication, mainly by email Order acquisition and creation of credits according to internal processes
You have a commercial or technical training and have already gained experience in customer service or customer service You have experience in dealing with an ERP system, ideally with SAP The processing of complaints is familiar to you and you proceed in a solution-oriented and structured manner You like working in the team and bringing a strong communication strength You have a good understanding of processes and work reliably and structured You communicate safely in German and English - both in writing and by phone
Our offer: Flexibility & Work-Life Balance Flexible working hours and generous home office regulations for optimal reconciliation of work and private life. Attractive remuneration & financial security Payable according to collective agreement including special payments, Christmas and holiday allowances. Stability & future security Unlimited employment in an established and internationally renowned family company with 180-year corporate tradition. Exclusive employee benefits Attractive employee discounts, diverse corporate benefits and occupational retirement (bAV) Health and well-being Comprehensive occupational health management with job wheel leasing, training offers, health days and occupational health care. Education and development Individual promotion through the Fissler Academy with development programs, trainings and e-learnings. Team spirit & values A strong we feeling through lived values, real cohesion and regular team events - for a culture that connects. .
Location
 | Fissler GmbH | |
| 55743 Idar-Oberstein | ||
| Germany |
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