Teamleiter Merchant Service (m/f/d)

In your role as team leader (m/w/d), you are responsible for the professional and disciplinary management of our service hotline in the Merchant Service department in the field of customer experience. As a professional in your field, you are able to control your team efficiently and structured through the daily business. Productivity and capacity planning Ensuring quality standards and service levels Internal control system Experience in project cooperation Creation and maintenance of reports and statistics Ensuring current procedural instructions and knowledge management Takeover of escalation cases Determination of training needs and further development of employees Working with the daily business as needed

Subject Vocational training or a comparable qualification Multiannual professional and first leadership experience in service organisations Experience in cooperation in projects Good knowledge of English Personal Embossed customer and service orientation Self-responsible and structured working methods High commitment Fun at the moderation and presentation Special team and conflictability

We will give you the freedom, the means and the teamwork so that you can be successful and implement your ideas. Together we shape the future of payment. We support you in your personal and professional training so that you can develop and develop. As a company in the cooperative financial group, we offer you security and a balanced work-life balance, flexible working time design, sliding time, mobile work (also in the EU-Ausland) as well as other social benefits. .