HANSA Baugenossenschaft eG | Germany | 22xxx, 21xxx, 20xxx Hamburg | Permanent position | Full time | Published since: 22.01.2026 on stepstone.de
Head of Tenant Service (m/f/d)
Clever heads, diligent hands – with a motivated team, we shape the living of tomorrow! For 100 years, that's exactly what our job is. We have developed into a large and successful housing association in Hamburg with more than 14,000 satisfied members and 10,000 accommodation units. Around 165 employees live the cooperative values every day. In the team HANSA you can realize your professional plans. At the next time, we are looking for you as Projektmanager (m/w/d) With your expertise, you will be able to shape the living of tomorrow in the team HANSA. .
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Your tasks • Your profile • What we offer
How to bring the HANSA forward In your role, you are responsible for the economically successful rental of more than 10,000 accommodation units and combine high member satisfaction with sustainable sales revenues within the meaning of our cooperative. You lead, develop and empower a team of 27 employees to appreciate, clear and at eye level. Together with your team management, you will strengthen cooperation, self-responsibility and future-oriented personnel development based on HANSA values. With far-sightedness, communication strength and determination, you take responsibility for the commercial processes and create reliable structures in accordance with legal, contractual and cooperative requirements. Together with the field of technical inventory management, you shape the strategic development of our real estate portfolio – sustainable, customer-oriented and socially compatible. You develop and optimise digital systems, processes and standards, creating efficient, transparent and sustainable processes. In addition, you bring your well-founded experience in the real estate industry into forward-looking and cross-departmental topics and are responsible for lease contract management as well as interfaces with authorities and service providers. You consistently implement strategic goals and create a reliable basis for governance, development and sustainable decisions through a transparent, meaningful documentation of the results.
That's what you bring successfully completed study of real estate or business management, alternatively a comparable housing qualification multi-year, relevant experience in housing well-founded knowledge in commercial real estate management and rental law entrepreneurial-strategic thinking personality with pronounced analytical skills and negotiation competence safe handling of housing ERP systems, very good MS Office knowledge and experience in using AI applications Experience in dealing with municipal administration and political bodies strong customer and team orientation for successful cooperation
This brings you the HANSA a modern workplace in a strong, value-oriented company with a long-term perspective flexible working time models Free space for your ideas and independent work regular support through continuing and continuing training a private utility car diverse benefits such as occupational pensions, fitness offers, team events, etc. Support for your own apartment search
Location
 | HANSA Baugenossenschaft eG | |
| 22305 Hamburg | ||
| Germany |
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