Customer Success Manager Growth & Expansion (m/f/d)

As a Customer Success Manager (m/w/d), you will address our international existing customers and develop your customer portfolio in a targeted manner. You recognize cross- and upselling potentials, implement them and thus contribute to achieving our Revenue goals and OKRs. You support our customers in successfully and efficiently using Ingentis' solutions. In doing so, you develop existing customer relationships strategically and make sure that our customers draw a clear added value from our products. You work closely with our consulting, product and marketing teams and understand the individual requirements of your customers. Ingentis is a globally operating software company headquartered in Nuremberg and locations in the USA, UK and France. We develop software solutions for Org Charts, Org Design and Org Analytics, with which companies can continuously increase their organizational performance. Our solutions help organizations visualize, analyze and optimize their organizational structures and personal data – and thus make more sound strategic decisions. Around 2,000 well-known customers worldwide, including hundreds of blue chip companies, trust us.

You act independently of our international stock customers, advise them strategically to our product portfolio and systematically identify cross- and upselling potentials. You will strengthen long-term customer loyalty and contribute to the achievement of our retention and repentance goals. You present our software solutions in an international context, perform online demos, webinars and product presentations. You go proactively to your customers, analyze their requirements and develop measures to increase customer satisfaction, retention and value for the long term. You bring structured customer feedback into product development and make an active contribution to the continuous development of our solutions. You recognize and exploit international market potential.

You have a degree in technical, business or social science or a comparable qualification. You have several years of professional experience in the B2B Account Management – e.g. as Customer Success Manager, Sales Manager or the (Pre-)Sales – ideally in the international environment. You bring a strong sense of customer needs, work solution-oriented and recognize cross- and upselling chances. Ideally, you have experience in the HR-tech or software industry, can easily convey complex topics and work analytically and structured. You act self-organized, take responsibility and enjoy making customers successful. Clear and convincing communication belongs to your strengths. You speak fluent English and German – other languages are a plus.

Flexible division of working time Up to 32 days holiday Corporate Benefits Tax-free property Partial work from home office possible Modern office rooms with height adjustable desks Possibility of company cars, bike leasing or BAV Joint corporate events and activities such as kicker, billiards, poker and sports Free soft drinks, coffee, fruit, chocolate, ice cream and massages We are all by You