Team Lead Technical Services (m/f/d)

Do you want the energy transition to progress faster and do you want to contribute to the transformation of our energy system? Then you are right with us! We operate one of the largest virtual power plants in Europe in which thousands of electricity producers, consumers and storage units are connected. With our team we are actively working on the implementation of a green electricity market in the future – at our location in the middle of Cologne-Ehrenfeld, in our European branches and, of course, in the home office. Team Lead Technical Support (w/m/d) In the Virtual Power Plant, thousands of electricity producers and power consumers are digitally connected. Networking combines the performance of the participants – numerous small plants at different locations can be controlled and coordinated by a central location. As Team Lead Technical Services in the Engineering and Technical Services Unit (ETS), you take responsibility for technical support. You are a disciplinary and professional leader for your team and supports it with your expertise and communication skills in decision-making and implementation processes. Our customers are at the heart of your team. You make sure that our customers are always optimally supervised in technical matters, thereby continuously increasing the satisfaction of our customers. Flexible working time models are not an empty flea for us, but a living company reality. Whether full-time or part-time – let us know how we find each other on this point.

You have great pleasure in leading a team of eight technical support staff, promoting their continuous development and motivating them through your communication strength. Together with your team, you will ensure that customers are reliably supported in the connection and operation of their systems. You support technical questions, prioritise tasks and help solve complex problems. You ensure that new plants are successfully integrated into our virtual power plant. You recognize potential for improvement in our processes and implement them together with your team. You promote a culture of self-responsibility, cooperation and continuous learning.

You have completed a technical training with further training as a master or technician (electrotechnology, automation technology or comparable) or a technical study. You have several years of professional experience in the management and motivation of teams as well as in technical service, technical support, plant operation or a comparable technical environment. You have a good understanding of electrical engineering, automation technology, remote control technology or industrial communication systems. You will be happy to tackle technical problems and find pragmatic solutions together with your team. You are happy to lead and develop people. You can communicate safely with customers, colleagues and technical contact persons. You have good knowledge of German and English for cooperation in an international environment.

Hybrid and flexible work incl. Home office equipment Comprehensive further development options such as language courses, coaching and training Jobrad and Deutschlandticket Sports offers such as Urban Sports Club, Yoga courses Regular Events: Summer Festival, Christmas Party, LAN-Party, After-Work Pizza & Drinks External support in finding kita places and other private and professional challenges