Business Analyst im Customer Service Backoffice (m/f/d)

Your contribution to the Tech service provider Requirements & Analysis: You work closely with stakeholders, collect and structure data and technical requirements - always focused on corporate goals and measurable benefits. Customer orientation & workflow modeling: You think both from the perspective of the customer service employees and from the perspective of the end customers. You analyze and optimize end-to-end processes in the customer service backoffice and visualize them in a comprehensible manner. Your goal: intuitive, efficient and customer-oriented service processes. Low-Code application design (Pega): You translate requirements into pega specifications, create a clean business & process architecture, use best practices and show feasibility early Borders. Data-based improvement: Through analysis, feedback and key figures, you make effect visible and identify continuous optimizations. Structure & transparency: You document relevant requirements, processes and decisions clearly and understandably, e.g. in Confluence, creating orientation for team and stakeholders.

With experience as a business analyst*in, requirements engineer or in a comparable role, this is ideal in agile, cross-functional teams. A deep understanding of business processes, especially in customer service backoffice or similar service/support areas. The ability to penetrate, structure and translate complex technical relationships into precise requirements. Analytical thinking and safe handling of data to identify patterns, derive hypotheses and support sound decisions. Communication strength: You moderate discussions, bring different stakeholders together and create a common understanding. Basic technical understanding to assess platform logics, dependencies and objections. Experience with Pega or other low-code platforms is an advantage. We appreciate a working environment of diversity based on justice and mutual respect. We look forward to all applicants regardless of nationality(s), ethnic and social origin, religions, sexual orientation and gender identity, age or gender, and people with disabilities.

flexible and mobile work - temporarily also in EU countries exciting and diverse tasks with great team spirit Training and future-relevant qualification individual development and career paths 30+ holiday days Duz culture/ no dress code Offers for staying healthy Driving allowance (ÖPNV), JobRad or Pluxee Benefits Card Extras such as asset-effective benefits