Team Leader Customer Service (m/w/d) Façade Construction & Complaint Management

HAPEKO is the first address for professionals and managers in Germany. The focus of the activity is the creation of links between specialists and executives with a professional desire for change and suitable companies. HAPEKO (www.HAPEKO.de) is represented throughout Germany with more than 20 locations.

For our clients in the field of façade construction, we are looking for a team leader Customer Service (m/w/d) in the exclusive mandate, who develops the service department with his expertise and leadership skills while making an important contribution to continuous process optimization in the company. In this position, you are not only responsible for the management of a team of 8 employees, but also for the planning and coordination of technical service orders as well as the processing of customer complaints and complaints. (Ref. RKW/130632) Leadership of the customer service team: You lead and develop a dedicated team of 8 employees and are responsible for ensuring a high level of service. Processing customer complaints and complaints: You process customer concerns with your feel for solutions and thus actively contribute to customer satisfaction. Planning and coordination of technical services: You organize the external services and ensure smooth operations. Process optimization: You are continuously interested in improving internal processes and performing optimization processes in customer service. Causes of errors: You identify and analyze causes of errors and, in close cooperation with quality management, initiate measures to correct errors. Quality management: You are the first contact person(s):in all quality-relevant topics and processes and actively contribute to improving service quality.

Complete technical or commercial training, studies in the field of civil engineering, architecture or similar qualifications. First management experience in technical customer support. Impressed communication skills and high social competence in dealing with employees and customers. Entrepreneurial thinking and the ability to optimize processes and actively drive changes. Structured and careful operation with a high solution orientation. Enforcement and the ability to quickly capture and successfully control complex relationships.

Safe workplace with long-term perspective in an innovative company on growth Intensive incorporation Attractive, market-friendly remuneration as well as Christmas and holiday money. Flexible working hours Flat hierarchies and short decision paths. Further training and a collegial working atmosphere for continuous further development. Participation in exciting, high-quality construction projects in a dynamic team. .