Customer Success Manager / Senior Expert Digital Solutions (m/f/d)

Customer Success Manager / Senior Expert (m/w/d) Digital Solutions Company: Vaillant GmbH | Location: Remscheid | Country: Germany We provide a better climate. In every home and our environment. We have been living this claim as a successful family business for over 150 years. We are one of the world's leading suppliers of heat pumps, digital service services as well as efficient gas heaters and provide energy-efficient solutions. Sustainability can be found everywhere at the Vaillant Group. In the office, at the production sites and on the way. Around 16,000 employees from more than 70 countries are employed daily. As an international team, we take responsibility for our future and our planet. We promote your personal development so that you can act with passion and we can ensure a better climate together. Become part of the Vaillant Group and shape the future of heating with us!

In your role as Customer Success Manager (m/w/d) Digital Solutions, you actively contribute to how our partners successfully use the myVAILLANT Pro Service digital solution – for more productivity in everyday life, smooth service processes and significantly higher customer satisfaction. You connect people, product and market – creating real added value that remains. You advance continuous improvements in customer success of our digital solutions and strengthen usage, satisfaction and cooperation with central and regional stakeholders The planning and control of product launches and ongoing releases is your responsibility, sharing best practices and identifying and addressing growth barriers at an early stage You ensure that product content is always up-to-date, understandable and regionally appropriate by coordinating and consistently maintaining strategies closely with teams from central and regional authorities Through customer research, you gain resilient insights, observe regional acceptance rates and support marketing and sales activities so that product performance can grow measurably From user feedback, you take concrete measures, report transparently on the impact and drive the continuous improvement of user experience along the entire customer journey Together with regional teams, you coordinate feedback effectively and ensure long-term high levels of satisfaction

Qualification: You have at least one Bachelor degree in Business Administration, Management, Marketing, Sales, a technical degree course or a related area Experience: You bring many years of professional practice in a customer-oriented role in a challenging and international environment with Know-how and skills: Their expertise includes the management of customer success for digital solutions that have been introduced internationally across groups Nice to have: Experience in a service environment is a big plus Personality: Your strong communication skills, creativity and the ability to manage complex stakeholder setups are the key Language skills: You master English excellent, German and other languages are beneficial

Hybrid work: We offer our employees the opportunity for hybrid work. In addition, there is also the option of working temporarily out of a European Union country on a mobile basis. Buying a holiday: Whether you need a longer break for a trip, more time with the family or just a break from the working day – the acquisition of additional vacation days gives you the chance to extend the break Compensation package: We offer our employees an attractive compensation package according to IG-Metall-Tarif NRW including holiday and Christmas money as well as other special payments Electric charging columns: charging your e-car on the free company parking at attractive conditions