Health and well-being is not a secondary thing for us, but a common vision: to allow people and animals a pain-free life and easier everyday life.

In Weinstadt near Stuttgart we have made it our task to become one of the most innovative and patient-oriented providers in the therapy industry with the NOVAFON sound wave device, a high-quality medical product “Made in Germany”.

We are: 60 people, dynamically on the go, versatilely interested – and further on growing. Let's jointly drive our vision of well-being for all and strengthen us as of now, limited to a year, as Customer Operations Manager (m/w/d). DISCLOSURE

Customer service You process and coordinate customer requests, complaints and feedback via all channels – whether by phone, mail or live chat

You make sure that our customers: experience a premium service – and actively contribute to the continuous improvement of our service standards

You help us evaluate and develop our customer service metrics (KPIs) – with the aim of constantly increasing the satisfaction of our customers:

Order filling You organize and coordinate the complete order processing and commissioning – reliable and structured

You work closely with internal teams and external logistics partners to ensure smooth and efficient processes

You always keep in mind delivery times, stocks and order status – and actively help develop our internal processes

You have fun dealing with people, you are a real frison and you want to use your superpower in customer contact right

You have first experiences in the field of customer operations, customer service or order management – or you come from the hospitality sector, hotel compartment, service or retail, and you want to get started in the field of customer operations

The handling of ERP and ticket systems such as SAP, Zendesk or Hubspot is ideally familiar to you – if not, you can learn quickly

You convince with clear communication, grab things independently and are a real team player

You think analytically, work structured and start new challenges with real hands-on mentality

Be part of a growing company with start-up flair, duz culture and flat hierarchies Experience yourself close to the skin for what you work for: we guarantee you an attractive employee discount on our products Environmentally friendly working path thanks to service wheel leasing Think about the future with our company pension plans Regular team events and joint sports activities A redesigned office with free drinks, snacks and chefs, which cooks our delicious and well-paid lunch Up to 10 days a year from abroad work with our Workation Model 30 days of annual holiday + 20 days of flexcation, sliding time control and home office option within the 41-hour week Marco Hochberger (Recruiting) is looking forward to your application! JOBV1_EN