Vishay Measurements Group GmbH | Germany | 74xxx Heilbronn | Permanent position | Full time | Published since: 30.06.2026 on stepstone.de
Customer Support Representative (m/f/d)
As a global market leader in high-precision measuring technology, the Vishay Precision Group (VPG) addresses a steadily growing range of applications in which accuracy, reliability and reproducibility make the decisive difference. Whether in the development and safety of new generations of cars, trucks and aircraft, or in the optimization of advanced medical technology and consumer goods – the comprehensive engineering competence of VPG makes the world safer, smarter and more productive. We are looking for a dedicated and proactive Sales Operations Representative (German speaking), who works in a dynamic and demanding environment as part of a team and supports the activities of the divisional and regional sales managers as well as the engineers. Engaged and customer-oriented employee(s) in customer support, who works as part of a team in a fast-paced and demanding environment and supports the activities of the business unit as well as regional sales managers and technicians. .
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Your tasks • Your profile • What we offer
Tasks: Order management incl. order registration and confirmation Planning of shipping processes schedule based on planning and purchasing reports If required, production of proforma calculations Coordination of open items and balances of assigned customer groups Processing of customer orders via customer portals Purchasing and correspondence with our suppliers in the USA, Israel, Great Britain and France Quick and comprehensive processing of customer requests for availability, delivery and complaints – also in English Take responsibility for problems that arise, their analysis and ensure a quick solution Offer creation Coordination of returns in accordance with the defined RMA process and the initiation of credits Maintenance of the customer database and stock lists Creation of a weekly report Administrative activities Participation in meetings and conferences If necessary and within the reasonable framework take over further tasks within the department
Requirements: At least 2 years of customer support experience in a B2B production or sales environment Very good knowledge of German and English in word and writing Experience in handling ERP systems and good general IT skills Embossed communication and presentation skills (telephone, email and personal) Very good organizational capability and high detail accuracy Ability to prioritize tasks and to work in a structured manner even under high workflows Teamability and a proactive, independent and solution-oriented approach Experience or knowledge of sensor technology of advantage
30 days holiday plus holidays Business events Active Health Management (BGM) Flexible working model
Location
 | Vishay Measurements Group GmbH | |
| 74078 Heilbronn | ||
| Germany |
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