Customer Success Manager (m/f/d)

Novomind AG develops customised software solutions for digital commerce and customer service worldwide. Highest engagement, maximum customer orientation and close partnership exchange are the focus of product development and implementation. As an owner-managed company, novomind is one of the market-leading providers of software and services from a single source - especially for companies in the enterprise segment. The novomind portfolio includes the standard software products novomind iSHOP, novomind iPIM, novomind iMARKET and novomind iAGENT. How to help us

You know the business objectives of your customer base and position novomind as a strategic key partner You enter a selected customer base that uses our Contact Center Software novomind iAGENT. You will continuously develop this through targeted upselling and cross-selling activities for our novomind cloud products You set realistic, ambitious goals for upselling and cross-selling within your customer base You ensure customer satisfaction You monitor the use of our products, analyze the success and develop strategies to continuously increase customer satisfaction You regularly raise feedback from customers and gain insights into current trends and challenges of customers to propose customized solutions and improvements You love being regularly with your customers, seeking personal contact to build long-term, close customer relationships

You have a Bachelor's or Master's degree; an MBA or a comparable postgraduate qualification is advantageous You bring several years of professional experience in the areas of sales, pre-sales, service or solution or solution. Product management with Multiannual experience in supply chain management is advantageous Excellent communication skills for different target groups, from C-level management to Team Lead Safe and professional appearance on personal appointments Self-working, high self-motivation and team skills Joy in expanding and expanding customer relationships, strong contact joy and you don't let a no scare you off so quickly

A relaxed, collegial working atmosphere with flat organizational structures and short decision-making Free spaces and design options for your own ideas Varied and exciting tasks in the local and international environment Competent and motivated colleagues and a dedicated onboarding buddy for your training time Flexible working hours by sliding time model with the possibility of leisure compensation 30 days Possibility of mobile work Grant to the ÖPNV and JobRad model Sports promotion Individual training opportunities Performance-oriented remuneration Modern offices in Hamburg, Rostock, Lübeck and Weimar And lots of fun at work!

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