Elis Deutschland | Germany | 55xxx Simmern (Hunsrück) | Permanent position | Full time | Published since: 08.04.2026 on stepstone.de
Head of Customer Service B2B (m/f/d)
Elis is Europe's leading expert in textile services. More than 60,000 people at 480+ sites in 31 countries ensure that the textile supply concepts of approx. 400,000 customers around the world run like at the snoop. A brilliant performance of our employees who deserve our respect! In Germany and Austria, our 49 locations ensure that customers from hospitality and gastronomy, healthcare and industry and trade are reliably supplied with rental textiles. The head office in Hamburg supports the branches with central services and ensures smooth processes in the background. This creates the best conditions for daily operation in a variety of industries. This concept is not only economically meaningful, but also sustainable – and is on a continuous growth course. We are looking for you Manager (m/w/d) Simmering (Hunsrück) from now on Full time indefinite
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Your tasks • Your profile • What we offer
Leadership and development: leadership, motivation and further development of our four customer service employees Customer relationship: Care and care of our business customers (B2B) incl. Ensuring high customer satisfaction Price negotiation: Implementation of price negotiations with existing customers to ensure profitability and further development of our business relations Annual talks: Planning and implementation of annual discussions with our business customers to strengthen long-term partnerships Further development: Identification of growth and optimization potential within existing business relationships Coordination: close cooperation with other departments such as sales, production and logistics to ensure smooth customer support
Education: completed commercial training, e.g. as an office clerk, office management or industrial clerk (m/w/d), or Degree in Economics, Business Administration, Marketing or Similar Experience: multi-year professional experience in customer service B2B, preferably in the healthcare environment Leadership competence: practical experience in managing small teams as well as communication and motivation Negotiating skills: strong ability to price negotiations with business customers Customer orientation: high level of customer orientation and a pronounced concept of service Analytical skills: strong analytical skills and problem-solving competence Mobility: valid category B driver's license (required)
Occupational pension: Site-related social and special services such as B. a funded occupational pension scheme Company events: We celebrate our success together with company events or monthly employee events. System-relevant and crisis-proof: Through our system-relevant service, we are also a safe employer in times of crisis. Further development: Internal developments can be demonstrated by numerous examples and are of course also possible with new employees. Teamwork: Experienced teamwork with flat hierarchies as well as agile working and decision methods Attractive, variable salary model: Attractive pay model with the possibility to earn more in addition to the basic salary by personal services Company car: Cars (VW, Skoda or BMW) which may also be used privately
Location
 | Elis Deutschland | |
| 55469 Simmern (Hunsrück) | ||
| Germany |
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