Senior Vendor Manager Application Operations (m/f/d)

Reference number: 17913 - Location: Berlin or Stuttgart - Company: LBBW - Functional area: IT Services & IT Operations - Full time / part time: 100

LBBW is one of Germany's leading banks and is an innovative, international and sustainable company in the financial sector. We are a reliable bank and know what it means to change. Digitization, agility and efficiency are not only key words for us, but constant companions of our own development. For only those who walk themselves understand what it takes. We offer an environment that promotes personal and professional development. With more than 10,000 employees, we shape the future of the financial world - Together #NeuesSchaffen

LBBW's IT supports the divisions in implementing the Group's strategy and individual business segments. With your willingness to use, your knowledge and experience, we want to continue the further development of IT consistently and to increase delivery sustainably.

The group “Application Operations” is part of the IT Delivery Organisation of LBBW. In addition to the processes and tools for application operation, the Group also manages the productive operation on Azure, the Workload Automation and works closely with external providers. As a “Senior Vendor Manager Application Operations” you are responsible for the operational management of our providers in the application operation.

Control and monitoring of external providers for application operation Ensuring the agreed service quality and compliance with SLAs, KPIs and contractual services Implementation and moderation of regular service reviews with the service provider Creation and preparation of management and service reports Analysis and evaluation of operational, performance and quality indicators, and derivation of appropriate measures Coordination and control of critical operating disorders and escalation situations and consistent follow-up of measures Identification and management of risks, performance deviations and continuous optimization of operating performance Cooperation with internal interfaces such as specialist areas, information security, compliance, purchasing and outsourcing management Participation in audits, audits and regulatory requirements related to outsourced IT services

Studies in Business Informatics, Business Administration or Comparative Qualification Multiannual experience in managing external IT service providers, ideally in the banking or financial environment Funded knowledge in IT service management and operation of applications Safe handling of SLA/KPI control, reporting and quality management Experience in incident, problem and escalation management Experience in IT risk management, outsourcing and regulatory requirements in the banking environment (DORA, BAIT, MaRisk, etc.) Designed analytical and conceptual skills and a structured and independent way of working High level of enforcement, communication and negotiation skills Sovereign appearance against internal stakeholders and external service providers - even in critical situations Representative responsibility and quality orientation Very good knowledge of German and good English in word and writing Ready to travel in Nearshore center of the providers

Modern talent management for career development Active promotion of a good reconciliation of work and private life (including flexible working hours, sabbaticals and the possibility to work in part on a mobile or home office) Attractive occupational pensions Comprehensive health management (e.g. cooperation with gyms, occupational medical service, preventive examinations) Interesting leasing possibilities, e.g. Job-Rad, Tablet, Smartphone Great lunch offers (bio, vegetarian or vegan) Several daycare centres