Team Leader Customer Service at Sparkasse KölnBonn (m/f/d)

Job description: Teamleiter (m/w/d) bei der Sparkasse KölnBonn Job description: Start – with your job at the Sparkasse KölnBonn. As a savings bank we work in the region and for the region. We belong to Cologne and Bonn, like the people who live here. And that's exactly what makes our culture. We not only take care of the finances of our customers, but also engage in non-profit projects, social initiatives and real diversity. Around 3,500 colleagues are already part of our team and are involved in the future of Sparkasse KölnBonn and our cities with their work every day. Future needs responsibility – and you! As a traditional employer, we are firmly anchored in the region. We design with vision – transparent, fair and future-proof. We are looking for dedicated and motivated executives in Cologne and Bonn who want to shape the future of customer service together with us. In our modern work environment we place great emphasis on team spirit, feedback culture, empathy and innovation. Your tasks – we will inspire you As an inspiring leadership, you accompany and support your team in customer service through tailor-made training, targeted coaching and individual mentoring, thereby continuously promoting the personal and professional development of your employees. You represent the Sparkasse on site and make sure your team creates a service-oriented, positive customer experience by proactively addressing customers. . With your commitment and know-how, you live modern customer service to develop innovative measures to achieve sales goals together with your team. Through your structured working and organizational skills, you will ensure a smooth running on site. . You ensure compliance with all legal requirements and internal guidelines and at the same time create a positive working environment that strengthens team spirit and promotes motivation. A job – many extras Your job. Your life. We provide balance – with flexible working hours, time recording and sliding time as well as mobile work, 32 holiday days and the option for additional holiday days. You can afford it! With our attractive remuneration – you get up to 14 salaries per year according to the public service collective agreement (TVöD). You think about tomorrow? We support you with asset-effective services, occupational retirement and strong health management. You want to go up? This will help you – we offer you a wide range of possibilities for personal, professional and methodological training. Diversity and opportunities for all employees are particularly important to us. Your job. Your ticket. We're going to make you mobile – you're coming around with our job extras. Whether a job ticket, a German ticket or a bike lease. You want more? This is possible with us – look forward to unforgettable employee events and benefit from attractive employee conditions as well as numerous benefits for various products and services, even outside the Sparkasse.

Your profile – this is how you inspire us In addition to completed vocational training, you have knowledge in the service-oriented service and have several years of experience as a manager in this field. With your communication strength, you convince on the whole and create an inspiring team climate in which your employees can develop and develop. Through your positively lived hands-on mentality, you are driving force to go new ways and continuously challenge the status quo. High readiness, self-initiative, solution orientation and a structured way of working distinguish you. Your affinity in dealing with digital media is just as good as your openness to technical innovations.

Through a structured incorporation and training phase, we ensure that you can successfully start with us as a team leader in customer service even without prior knowledge in the banking environment.

More variety. More chances. More you. In our culture we focus on equal opportunities and diversity. Regardless of gender, origin or impairment, we promote the potential development of all employees. Part-time, job sharing or individual adjustments? Let's talk about it! Together we create solutions for a colourful and inclusive working world, with a focus on women in specialist and leadership careers.

Ready for the next step? Would you like to have a job with a award-winning employer? Then we should get to know each other. Apply now online by clicking on the button below as team leader/in customer service (m/w/d) at Sparkasse KölnBonn. We look forward to meeting you. You've been curious, have you any questions? You can find more information at karrier.sparkasse-koelnbonn.de or by phone at Moritz Hanewald, 0221-226 52650, moritz.hanewald@sparkasse-koelnbonn.de The enrollment of the enrolled office is expected to be in the 10 TVöD payment group. Depending on the relevant professional experience, an assignment to levels 2 to 6 is regularly considered when hiring. This currently results in an annual tariff gross entry fee including special tariff payments in a range of 61.374 euros to 79.562 euros. The final compensation package is based on professional experience, work to be carried out and collective bargaining arrangements.

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