Autohaus Hansa Nord GmbH | Germany | 18xxx Stralsund | Permanent position | Full time | Published since: 05.01.2026 on stepstone.de
Service Manager (m/f/d)
We are a successful car company with nine locations along the East Coast. As a partner of BMW AG and Jaguar Land Rover Deutschland GmbH, we sell the premium brands BMW & MINI and Land Rover and offer our customers comprehensive services in all matters. For our location in Stralsund we are looking for an industry-experienced service manager (all genders) in full time at the closest possible time. .
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Your tasks • Your profile • What we offer
You lead and support a team of currently 8 employees from service consulting and service assistance as well as workshop and act as an interface between your department and all areas. Essentially, this includes: Control of the service department for optimal service market exhaustion and the safety of personnel capacity Support in service consulting (customer consulting, opening and invoice of orders) Ensuring and developing the quality of care and repair and associated customer satisfaction Ensuring quantitative and qualitative service activities Responsibility for achieving work values, sales and earnings targets in the service sector Ensuring and controlling customer service quality Monitoring of the service provision on the vehicle and order creation to the customer Processing of complaint management Ensure the proper handling of warranty and climaxes according to the manufacturer's guidelines Dedicated services Monitoring of operational and equipment maintenance Implementation of the processes defined in quality management Representation of the company to customers, manufacturers, suppliers, trade associations Management and training of employees in the service area Implementation of monthly employee meetings
You have a passion for automotive and are characterized by entrepreneurial thinking and acting. You will also have the following qualifications: · a commercial or technical training · a master title in the automotive industry (forced required) · first management experience is desirable, with beginners being equally welcome to the leadership level · Business knowledge · good competitive, product, PC and IT skills · Flexibility and commitment · organised and customer-oriented work · Team skills · Class III/B driving licence
a safe workplace connected to a family-run traditional company pleasant operating climate and flat hierarchy an attractive reward plus Performance premiums Payment of holiday and Christmas money an annual holiday entitlement of 30 days Grant of benefits 100€ Shopping voucher for birthday good transport and free staff parking modern tools regular professional training according to manufacturer standards
Location
 | Autohaus Hansa Nord GmbH | |
| 18439 Stralsund | ||
| Germany |
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