Customer Support Manager – B2B Software in Bochum (m/f/d)

Customer support & Onboarding: You are a contact person for our customers if You have questions about the software or need help when starting. You run through the entrance, explain practical and apply to individual requirements. You’re puggling and expanding our knowledge base and training documents – internally for the team, externally for our customers. The aim is that customers use KEVOX independently and safely. Technical commemoration: You analyze customer concerns step by step, find out what is behind them, and solve what is detachable. For topics that go deeper into development, you give a structured and stay on the ball until the solution arrives with the customer. Internal interface: You document what customers do and carry it where it works. You give concrete feedback from user practice and test new features before You go live. You deliver real applications from the everyday customer, showing what KEVOX makes the difference in practice. Your focus: Support at KEVOX has two sides, the technical depth and the close relationship with our customers. Both belong to the role and your focus is on where your strengths lie – deeper in software, beta testing, analysis and 2nd level support, or closer to inventory customer support, customer development and the creation of learning videos for our Academy. Determine your strengths where you develop!

You're happy to help people, and you don't lose your rest even in tricky questions. You're interested in software and you're not afraid to work on technical topics, even if you haven't done it yet You communicate clearly and precisely in German (min. C1) You work structured and prioritize independently, even if several things knock at the same time Nice to have: Experience in support, customer success, customer support, key account management or a service-oriented environment; technical system understanding or contact points with software and IT Important: If you don't fill up all of this today, but you know that this is exactly the job you want to do – you can still register!

Direct Impact: You see how your work continues to bring customers and how your feedback improves the software Interface: You don't work in the support silo, you work directly with product development and our sales team Onboarding: Structured onboarding with transparent incorporation and feedback dates with defined goals and clear expectations Attractive location in Bochum: office with view over the Ruhr area in the eccentric house Bochum, direct connection to local and remote transport (subway under the house, Bochum Main Station outside the door) Continued: We will grant your ticket for public transport Flexibility & leisure in line: 38-hour week in full time & 30 days holiday (including joker days), short and optional remote working day on Friday Other Benefits: regular feelgood meetings and feedback talks, employee discounts, flat hierarchies and team events