Head of Aftermarket (m/f/d)

If you have a heart in terms of service, customer satisfaction, growth and potential, API Schmidt-Bretten may have the right job for you.

As a successful medium-sized company and part of the international API Heat Transfer Group with around 1,500 employees worldwide, we develop, produce and sell high-quality plate heat exchangers for customers in the fields of chemistry, plant construction and the food and beverage industry. Quality, innovation and customer proximity are the basis of our sustainable success.

We are looking for a motivating personality and leadership of our service department at the next possible time. We introduce: Head of Aftermarket (m/w/d).

Head of the Team Aftermarket, consisting of internal services and service technicians. Sales of the service products and services of the company in Germany and Europe. Support, advice and further development of existing and new customers in coordination with the external service and the trading partners. Ensuring the timely processing of inquiries and orders. Market monitoring and contact with competitors to secure our multi-brand strategy. Optimization and digitization of processes and processes. Contact person for planning, calculation and coordination of major projects in the field of aftersales. Defining pricing strategies in coordination with the sales management. Pre-calculation of costs in the area of aftersales.

Commercial training (industry trader/industry trader or comparable) and technical understanding or technical training (e.g. technicians) with business knowledge A professional experience of at least 3, ideally 5 years First leadership experience desirable High service and customer orientation: You know what the customer wants and make sure the success. Experience in the distribution of information-intensive, technical products from the manufacturing industry. Ideally experience in optimizing internal and external service processes. Very good knowledge of German and English. Good communication and operation. Motivating and positive personality. Travel readiness about 30%.

An exciting leadership task in a great team with a positive atmosphere. Placement in the AT area with good payment including performance-dependent remuneration. Part of the expanded management. On request car with private use. Occupational retirement, JobRad-Leasing, free staff parking and more. Individual training and development opportunities. A safe workplace in an internationally successful company. .