Customer Care Manager (m/f/d)

About us For over 40 years, the auditorium has been one of the first addresses in Germany for high-quality hi-fi and home cinema. At Hamm, Münster and Hamburg locations, a wide range of brand devices of the top international class is waiting to be discovered and experienced by customers. Our employees offer customers the special know-how from years of experience to find a tailor-made solution for each customer. Also in online trading, we have made a name over time and let the hearts of Hifi enthusiasts and Heimkinofans beat faster worldwide. More information about the auditorium: www.auditorium.de Profile

You have successfully completed a commercial or technical vocational training. Communication is your strength, in particular technical facts, you can explain intelligible. You always remain empathic to offer our customers the best possible support. You are a self-organization engineer and work out your To Dos in a structured and reliable manner. You're not just talking to German and good English, but writing it. You have good knowledge of common office programs. You're engaged with a strong engagement, face proactive challenges and develop solutions.

Tasks

You enter our customers in cases of warranty, warranty and repair by email and by phone. As part of the spare parts management, you are also in contact with our suppliers and partners and ensure the optimal spare parts availability from order to customer allocation. You support your technician colleagues on commercial topics. The continuous optimization of processes and the associated causes analysis is your challenge that you like to take.

We offer

A workplace in an owner-managed, growing company with flat hierarchies and a respectful but loose corporate culture. Our goal: To be successful together with fun and the necessary seriousness! A great, colourful mixed team that likes to have fun at work and is looking forward to your support at the next possible time. 30 days of annual leave for a 5 days week and flexible working hours by arrangement and sliding time – so that you can take a job and family (or what is your heart) under one hat. A solid salary and employee discount on our great products. A good transport connection (three minutes walk to the station) and parking.

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