BWI GmbH | Germany | 04xxx, 89xxx, 81xxx, 65xxx, 80xxx, 20xxx, 60xxx, 22xxx, 21xxx, 10xxx, 14xxx, 13xxx, 12xxx, 90xxx, 53xxx Bonn, Frankfurt, Hamburg, München, Nürnberg, Ulm, Berlin, Leipzig | Permanent position | Full time / Home office | Published since: 22.10.2026 on stepstone.de
Senior Consultant ITSM Process Consulting (m/f/d)
As a primary digitization partner of the Bundeswehr, we provide stable, safe and efficient IT services in Germany and abroad, from basic operations to the field close to the application and thus contribute to the continuous increase in the leadership and operational capacity of the Bundeswehr. With more than 8,000 colleagues, we operate and modernise one of the largest and most complex IT infrastructures in Germany. We are looking for responsible IT specialists who are convinced that the Bundeswehr-IT will further develop in challenging digitalization projects and thus contribute to Germany's security. Together with us, we are concerned about the future digital capability of the Bundeswehr. Senior Consultant ITSM Process Consulting (m/w/d) from now on and in full time at one of our BWI locations. The "Digital Processes" (DP) department is responsible for the design, design and further development of a harmonized interoperable IT management framework in the IT system of the Bundeswehr and the BWI. The team "Concepts" works together with the BWI and for the customer Bundeswehr on the analysis and design of IT service management processes taking into account processes of IT management as well as their tool support. .
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Your tasks • Your profile • What we offer
Conception, (further)development and communication of processes for IT service management
Self-employed implementation of complex specialist tasks to support the management in the context of IT service management
Detection of requirements and support of (further) development of IT support for IT service management
Creation of contributions to architectures
Technical coordination with relevant stakeholders
Practical analysis of value chains and business logic in IT-SM
Ensuring knowledge building and transfer within the department and the entire BWI and Bundeswehr
Complete study of organizational or business management, an STEM-factor or comparable training
At least four years of relevant professional experience
In-depth practical experience in dealing with an ITSM tool (ideally USU Service Manager) Very good knowledge and experience in process management methods, process modeling as well as IT Service Management and ITIL - ITIL 4 Managing Professional / ITIL 3 Expert desired, ideally knowledge BPMN 2.0
knowledge of modeling applications required for business processes, ideally in SPARX EA, ARIS
Knowledge of data exchange formats such as XML, JSON, YAML as well as object-oriented programming and script languages
Knowledge in the area Federated Mission Networking and ADMBw and experience in business architectures desirable Experiences in cross-functional teams, very good conceptual skills combined with strategic thinking as well as a structured, independent and goal-oriented approach Sovereign appearance and communication strength as well as a pronounced customer and quality orientation
National and international readiness (approx. 20%) and knowledge of German and very good English
Through varied and socially relevant tasks, we ensure the smooth operation of IT and the digitization of the Bundeswehr The goal is for us. For us, an appreciative approach and a great team spirit are elementary We offer 30 days of annual vacation, 1 day of service plus options for individual adjustments Our Benefit app gives you a monthly balance and can also secure tax discounts on tickets for the ÖPNV We enable flexibility to reconcile work and private life, for example through mobile work or trust work time We support professional and personal training through individual measures and free access to LinkedIn Learning Our job bike offer allows leasing up to 2 bikes The entry fee is usually between € 71,000 and € 91,650 gross p.a. The specific level is defined on the basis of criteria such as qualification, responsibility and the requirements of the position. Proper deviations are possible in individual cases
Location
 | BWI GmbH | |
| 89075 Bonn, Frankfurt, Hamburg, München, Nürnberg, Ulm, Berlin, Leipzig | ||
| Germany |
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