Trainee Customer Service Savings Banks (m/f/d)

Our department focuses on customer relationships and customer satisfaction. Over our three locations in Eschborn, Düsseldorf and Munich, we serve the savings banks in particular and ensure that the partnerships with the dwpbank not only exist, but continue to develop.

As a central contact for all issues relating to the inventory business, we support our customers reliably, personally and foreseeable. We represent the interests of our customers within the dwpbank. Our currently 17-member team understands the needs of the institutes and develops solutions together. Our goal is to support the customer institutes in successfully expanding their business through the dwpbank and strengthening it sustainably. Above all, we maintain the contacts with the various stakeholders of our customers, such as market success and provider control, and will build an intensive networking with the newly created team sales savings banks. As a trainee, you will run an 18-month program (Start: 01.10.2026) with diverse insights into various areas of our company with special focus on exciting tasks around our customer management. Step by step, you take on your own tasks and smaller areas of responsibility and develop professionally and personally. Customer Care & Consulting: You support our existing customers (particularly savings banks) and help us understand individual requirements and develop suitable solutions. You will gain insight into the empathic care of existing business relationships and advise our customers together with the team. Customer contact & network care: You are in regular exchange with our customers, participate in customer meetings and regional events on site to actively shape relationships. You also support the planning, organisation and implementation of various customer events and internal formats. Product & contract transparency: You will get a good overview of our range of products and services and build an understanding of existing contracts and agreed conditions. You will learn to provide information and to accompany customer requests competently. Interface management: You work closely with different areas within the dwpbank – for example with our operating teams, or also staff departments such as law, finance and compliance – and thus gain a comprehensive insight into our organization. Mentoring: Together with your mentor, we help you quickly get involved in the topics and get to know important interfaces in the company. Network & insights: In order to gain insights beyond your team and build your network, you will get to know other departments as part of the trainee program and become part of our junior community.

We want to judge your skills and motivation not only on the basis of testimonials. Show us what you've done so far. We are interested in projects and topics from your previous professional activity and study period. You have a successfully completed study, or will complete this until the start of the trainee program, ideally with a focus on economics. Ideally, you could already gain first practical experience in customer consulting or in securities business, for example as part of an internship at a savings bank or private bank. You can communicate safely in German (at least C1) and have good English skills (at least B2) so that you can express yourself confidently both internally and in customer contact. You bring the willingness to travel occasionally and to serve our customers locally. You go openly to people, compete communicatively and convincingly and enjoy taking presentations and representing our company to the outside. Even in challenging or critical conversation situations, you remain sovereign and find constructive solutions in the sense of our customers. You work quickly into new topics, analyzes complex relationships and guides appropriate measures.

Our team is waiting for you at Eschborn, Düsseldorf or Munich. During your entire training, we accompany you actively and not only provide you with a great team, but also a personal mentor or mentor. You will receive 14 salaries according to tariff MTV banks in tariff group 7 as well as cash benefits. You will receive a total of 30 days of holiday and every year on 24.12. and 31.12. In addition, you have the chance to work out of the EU country for up to 25 days. In addition to flexible working hours and home office options, we offer you certified food in our canteen as well as a free Germany ticket. Alternatively, free parking is available, which are booked in advance via our booking tool. With our E-Gym Wellpass (30 € p.m. own share) you stay fit and can use numerous fitness and wellness services - for your health and work-life balance. After your successful conclusion, we would be happy to celebrate this success with an unlimited contract of employment. .