Student trainee in Customer Operations (Ratingen, NW, DE, 40880) (m/f/d)

Customer care & relationship care Proactive communication with customers – telephone and written on all customer-relevant topics Timely response to customer requests Observing customer behavior and seeking contact with overtime Timely reporting to warehouses and logistics for significant irregularities to ensure cross-departmental quality standards Ensuring high customer satisfaction Order management Collection and processing of customer orders of any kind Release resolution in predetermined time sequences and the current policies and instructions from Release Management Credit Limit compliance and monitoring, especially during the release phase Coordination of internal timely and error-free order processing Close cooperation with other areas Customer requirements that go beyond your own decision-making competence, with the Team Lead and the Key Usern Sensitive consideration of whether the internal information is suitable for passing on to customers and, in case of doubt, adapting the wording with the pre-laws For troubles and questions only contact the specialist key user within the department In addition to Team Lead Reports

Embossed commercial thinking, numbers affinity Experience in customer service Good MS Office knowledge German language skills in word and writing Very good English skills in word and writing Teammate Very good communication skills Optimism and loadability Ready to use and reliability High level of integrity Very high level of service High quality standards Understanding priorities High customer orientation and empathy Good organization skills and time management Solution

An environment where you like to work: open collaboration, duz culture, flat hierarchies and no dress code – just come as you are. Flexible working hours and mobile work are part of this. And if you have a dog, please take him to the office! Rosenmontag, Christmas Eve and New Year's Eve are free of work. The best for gaming fans: employee purchase for your favorite games and regular team events – from gaming night to joint actions. Our location is conveniently located and is easily accessible by both the public transport and the car. Extensive parking spaces and bicycles are available. We stand for equal opportunities and diversity, which is why we look forward to all applications, regardless of gender, origin, age or background. .