Customer Advisor in Customer Service (m/w/d)

As an internationally operating owner-managed company, we manufacture technologically demanding and high-quality roller systems and roller covers made of polymer and fiber composite materials in Renningen, which are used in a variety of fields of application such as paper, film and processing industry. With passion, precision and innovative capability, we implement customer-specific and operational solutions. Our team with 250 employees is crucial for our leading market position, which we have been taking for decades. We place great emphasis on a pleasant working climate with flat hierarchies and short decision-making paths. If you want to shape the development of our company into a modern future with openness and vision, we are right. To strengthen our team in the sales service, we are looking for a dedicated one at the earliest possible time CUSTOMER SERVICE (m/w/d)

As a central interface between our customers and internal departments, you ensure that everything is running around during order processing. Whether consulting, coordination or organization – you keep an overview, communicate clearly and are always there with full commitment to our customers. In detail, you are responsible for: expert support of our national and international customers in all questions about order processing

central communication interface between our customers and internal departments (e.g. work preparation, production, technology, logistics)

Coordination of supply creation and follow-up in close coordination with the sales service

Ensuring order release and processing, production of work orders and appointment tracking and accounting

independent clarification and processing of customer requests, requests for change or complaints in close coordination with relevant specialist departments

Take this with you: They have a successfully completed commercial or technical training, for example as an industrial merchant (m/w/d) or a technical specialist (m/w/d). Alternatively, you will bring a comparable qualification that will best prepare you for the tasks in the sales service.

Daily contact with people makes you happy: They are communicative, empathic and understand how to adapt to different interlocutors – whether customers, colleagues or external partners. With your strong service and customer orientation, you can actively pack things up and radiate with a certain level of commitment and openness.

They like to work in the team and are characterized by a high degree of initiative, reliability and sense of responsibility. At the same time, you do not lose the overview even in turbulent situations and perform tasks structured and carefully completed.

Technical topics do not scare off – on the contrary: They are interested in technical products or are motivated to work on new issues. You can convince by readiness to learn, detail accuracy and a solution-oriented way of thinking.

Secure English knowledge allows you to communicate with our international customers. Also dealing with ERP systems is not strange to you or They are ready to work quickly and safely into new software solutions.

You can look forward to this: more interesting, future-proof workplace in a modern working environment with ergonomic workplaces flexible working hours and attractive home office models very good, team-oriented working environment with great design playroom interesting personal and professional development possibilities extensive health services such as occupational health insurance with health budget, occupational health care, fresh fruit Employer subsidy for occupational pensions Service wheel leasing sufficient staff parking and very good access to the public transport network JOBV1_EN