BWI GmbH | Germany | Deutschland gesamt bundesweit, Bonn, Frankfurt, Hamburg, München, Nürnberg, Ulm, Berlin, Leipzig | Permanent position | Full time / Home office | Published since: 24.07.2026 on stepstone.de
Senior Service Manager AMS (m/f/d)
As a primary digitization partner of the Bundeswehr, we provide stable, safe and efficient IT services in Germany and abroad, from basic operations to the field close to the application and thus contribute to the continuous increase in the leadership and operational capacity of the Bundeswehr. With more than 8,000 colleagues, we operate and modernise one of the largest and most complex IT infrastructures in Germany. We are looking for responsible IT specialists who are convinced that the Bundeswehr-IT will further develop in challenging digitalization projects and thus contribute to Germany's security. Together with us, we are concerned about the future digital capability of the Bundeswehr. Senior Service Manager (m/w/d) from now on and in full time at one of our BWI locations. Together with us, we are concerned about the future digital capability of the Bundeswehr. As a primary digitization partner of the Bundeswehr, we provide stable, safe and efficient IT services in Germany and abroad, from basic operations to the field close to the mission and thus contribute to the continuous increase in the leadership and operational capacity of the Bundeswehr. With over 8,000 colleagues, we operate and modernise one of the largest and most complex IT infrastructures in Germany. We are looking for responsible IT specialists who are convinced that the Bundeswehr-IT will further develop in challenging digitalization projects and thus contribute to Germany's security. As part of the CS ERP, CU ERP Customer Application Management (CAM) provides services in application support for SAP and legacy systems. The Team Application Management Service (AMS), which belongs to CAM, is responsible for continuous improvement of support services. A senior service manager is required to manage a professional operation
* After clicking the Read more button, the original advert will open on our partner's website, where you can see the details of this vacancy and contact information. If you need a translation of this text, after returning to our website it will be prepared and you can read it by clicking the Show full translation button.
Your tasks • Your profile • What we offer
Performance and KPI reporting Conducting nominal/actual comparisons Plans and taxes of the provision of services in coordination with CAM Supporting customer planning (performance, budget, capacity) Ensure the defined processes, in particular in the lncident, problem and change management) Ensure the application support according to the defined SLA Support in the continuous optimization of ITSM processes
Completed subject-related university studies or comparable knowledge at least 2 years of professional experience in the fields of Application Management and IT Service Management in the fields of SAP and/or legacy systems Expertise in application support for business applications in the fields of SAP and/or legacy systems Advanced expertise in IT-SM and Customer Center of Expertise (CCoE) In-depth knowledge in process and commercial topics, especially controlling Personal skills in communication/conflict management
Through varied and socially relevant tasks, we ensure the smooth operation of IT and the digitization of the Bundeswehr The goal is for us. For us, an appreciative approach and a great team spirit are elementary The remuneration is between € 71,000 and € 104,040. The actual amount is determined based on your responsibility as well as experience and competences The BWI provides a secure workplace and a premised and employee-funded occupational pension scheme You start with 30 days of annual holiday with option for individual adjustment Our Benefit app provides you with a monthly balance and tax relief on tickets for the ÖPNV We allow you flexibility to reconcile work and private life, for example through mobile work or trust work time and the long-term construction of a value balance account for e.g. a sabbatical We support your professional and personal training through individual measures and free access to LinkedIn Learning You have the opportunity to lease a job bike and also profit from access to platforms for diverse employee benefits
Location
 | BWI GmbH | |
| 89075 bundesweit, Bonn, Frankfurt, Hamburg, München, Nürnberg, Ulm, Berlin, Leipzig | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
For more information read the original ad