Produktmanager und Process Owner Customer Success Management Digitale Services (w/m/d)

At Daimler Truck, we want to change today's transport to do something together. This is why we take responsibility worldwide and work together as a global team on our vision: Leading Sustainable Transportation. You are the people who make the difference and drive the success. Together, we want to achieve more sustainable transport, reduce our carbon footprint, increase safety on and next to the roads and develop smarter technologies and financing solutions. We work for those who move the world – this is our joint drive at Daimler Truck.

YOU MAKE US – YOU MACHINED ABOUT UNS At Daimler Buses, we shape the future of mobility around the globe and thus achieve real impact together. As the world's leading bus manufacturer, we not only develop and build the best buses, but also advance the entire public transport and travel with intelligent and innovative services. We take responsibility for liveable cities and work to make our vision of sustainable and sustainable mobility a reality. As a subsidiary of Daimler Truck AG, we form a central part of the global Daimler Truck production network. We work for all who move the world – this is our common drive. Become part of our global team: You make the difference – YOU MAKE US Become part of our team! We shape the future of mobility – digital, customer-oriented and international. As part of the Digital Services department, our team is responsible for product strategy, product management and sales of innovative digital solutions such as connected services for electromobility, remote diagnostics and over the air updates for our vehicles. Our goal: create real added value for our customers so that You can operate their bus fleets more efficiently. We work closely with international partners in Portugal, Germany, Turkey, India and the USA and use state-of-the-art technologies. We live an open, honest and constructive team culture with passion, mutual support and communication at eye level. You are building the Customer Success Management for our digital services from scratch – focusing on our transport companies and their focus. You develop and manage all end-to-end support processes – from Frontdesk to Bug fix in the development teams and operations teams.

You control the construction of an external support service provider: from selection to contract negotiations to operational onboarding and their future control.

You define clear, efficient processes for all support stakeholders – both internally and externally.

You establish a central knowledge base that helps all parties to act quickly and purposefully.

You make sure that all teams are equipped with the right software tools to ensure customer success efficiently.

You take over the management of the project team and coordinate all the participating departments.

You're creating management presentations and reporting for different target groups.

You are responsible for budget and resource planning for the project.

You are driving the subject of customer success management strategically and operatively – with a lot of design space.

WAS WIR DIR BIETEN Among other things, the following benefits await you with us: Attractive compensation package Occupational pension Mobile Work & Remote Flexible working models that adapt to individual life phases Health care Individual development opportunities through our own Learning Academy and free access to LinkedIn Learning

DESHALB PASST YOU TO UNS You have completed your studies in the field of Business Informatics, Economic Engineering, Engineering or Comparable.

You have several years of professional experience in the field of digital services, connectivity, customer success management, international customer support processes or in the B2B-SaaS field as well as project manager for international projects.

You bring an excellent experience about commercial vehicle technology (bus area desirable), as well as experience in common Microsoft Office tools, PowerBI, Jira and Confluence.

You are contactable and have coordination and enforcement capability in dealing with internal and external partners (intercultural competence).

Your knowledge of English and German is reliable and other languages are beneficial.

You have a high customer and service orientation and you know how you are acting on all levels.

You have analytical and conceptual skills.

You bring a pronounced target and result orientation.

You bring an international readiness (mostly in Europe).

You're not bringing everything? No problem! Your skills are important to us, but more important is your motivation. #MAKEYOURMOVE and apply now - We look forward to you! At Daimler Truck we promote diversity and stand for an inclusive corporate culture. We appreciate the individual strengths of our employees: You lead to the best team performance and thus to the success of our company. Inclusion and equal opportunities are important to us. We look forward to applications from people of all cultures and genders, parents, people with disabilities and people from the LGBTIQ+ community. ADDITIONAL INFORMATION You feel addressed by our offer and want to become part of the team? Then apply online with your application documents! These include: CV, letters and certificates. We are looking forward to online applications of disabled people and disabled people. If you have any questions, please contact franz-peter.junginger@daimlertruck.com to contact the site's heavy-handed representative, who will be happy to support you in the further application process after your application. In case of problems with the application or questions regarding the application process, the staff section at recruiting_daimlerbuses@daimlertruck.com or at the information point of the location is available. At Daimler Truck we promote diversity and stand for an inclusive corporate culture. We appreciate the individual strengths of our employees: You lead to the best team performance and thus to the success of our company. Inclusion and equal opportunities are important to us – no matter where you come from and who you are. We look forward to applications from people of all cultures and genders, parents, people with disabilities and people from the LGBTIQ+ community. JOBV1_EN