Service Support Engineer Refrigeration and Heat Pump Technology (m/f/d)

Analysis of complex fault images in industrial refrigeration and heat pump systems and analysis of causes in compressor failures, performance problems and control errors

Evaluation of operating data, log files, trend recordings as well as pressure, temperature, current and power values for deriving suitable measures

Technical support of service partners and service technicians in escalated service cases, commissioning and troubleshooting operations, also on site

Telephone and digital remote support including evaluation of measurement results, service reports and action recommendations

Technical advice on products and solutions as well as processing, analysis and assessment of damage, complaint, warranty and cunning cases

Planning, supervision and documentation of service projects, repair measures and on-site findings

Technical and economic evaluation of services, components and assemblies and costing of project costs

Creation of technical service information, troubleshooting guides and knowledge database content as well as support in product improvements and field tests

Complete technical training with further training as technician or master, completed engineering studies or comparable qualification

Multiannual professional experience in the field of industrial refrigeration, air conditioning, heat pumping or compressor technology

Knowledge of analysis and fault diagnosis of technical installations

Safe handling of Microsoft 365 and experience with ERP or service management systems, ideally SAP and PSI Penta

Independent, structured and solution-oriented mode of operation

High customer and service orientation as well as strong communication skills in the technical environment

Standing for occasional missions within the DACH area and participation in the rotating 24/7 professional service

Very good knowledge of German and good English in word and writing

We offer: Collective agreement: A contractual, permanent employment relationship with 35h week

Holiday: 30 Holiday days + additional free day for the exercise of an honorary office

Exciting challenge: varied activities in the international technology environment in the field of industrial refrigeration and heat pump systems

Team: A highly motivated, international team with lots of energy and fun in technology

Training: Individual training and promotion opportunities in a “cool” company

Staff offers: Various benefits and grants

Did we spark your interest? Then please click apply above to access our guided application process.

GEA attaches importance to equal opportunities. Applicants are therefore taken into account regardless of age, gender, race, ethnic origin, skin color, religion, world view, origin, genes, disabilities, sexual orientation, family status, veteran status or other protective features. Applicants with disability(s) are welcome and are preferred for the same qualification.