AI Product Specialist IQS Service (f/m/x)

Step out of your comfort zone, excel and redefine the limits of what is possible. That's just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people.

In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.

Join us today. Inspire people tomorrow.

Diversity is a part of ZEISS. We look forward to receiving your application silence of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.

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The future of metrology begins at ZEISS

ZEISS Industrial Quality Solution for pioneering measurement technology with more than 100 years of tradition. We develop and produce high-performance tactile, optical 3D and X-ray measuring devices and so offer suitable software solutions for analysing measurement data. With a strong and broad technology and software portfolio, comprehensive expertise and a global presence, ZEISS is a preferred partner in a wide range of industries, electromobility, medical technology, additive manufacturing and aircraft construction.

About us: In our global IQS Service team, you work at the intersection of service, business and technology and shape the future of our digital service offerings. We combine deep service expertise with modern methods and technologies to develop intelligent, scalable solutions for our internal and external customers. You can expect a collaborative environment where you ownership take, contribute your ideas and grow together with experts from different disciplines. If you enjoy working in an international, driving change and making innovation in service tangible, this is the right place for you.

Your Role You take end-to-end responsibility for operating and enhancing our GenAI product “Mira Assist” within IQS Service and drive further AI initiatives in the service domain.

You connect user feedback, AI behavior and technical implementation into a coherent overall solution and ensure that “Mira Assist” is scaled for internal service use as well as for initial external customer self-service use cases.

You operate and optimize “Mira Assist” for our internal FSEs, for example through spare parts integration and support in complex troubleshooting scenarios.

You configure and implement the first external customer self-service applications – including customer content setup, access and permission management, as well as governance structures.

You continuously improve answer quality (accuracy, relevance, trustworthiness), increase user adoption and unlock additional value potential of the solution.

You analyze AI-related user feedback (e.g. hallucinations, incorrect or incomplete answers) and derive concrete, actionable optimization measures.

You own prompt and knowledge doing in close alignment with the external technology provider and internal stakeholders, AI defined quality criteria, established measurement and monitoring processes and drive continuous optimization.

You support activities rollouts and enablement (trainings, guidelines, communication formats) for internal and external audiences and assessment and priority new use case extensions based on value, feasible and impact on result quality.

Completed university degree, preferably in Business Administration, Management, Innovation, Digital Business or a comparable field of study

Several years of professional experience in consulting or digital innovation as well as in project and/or product management for digital and software products – ideally at the interface between business and technology

Hands-on experience with GenAI and LLM-based applications, e.g. in prompt iteration or AI-supported workflows, as well as experience with user-centric innovation methods (e.g. customer journeys, design thinking)

Strong analytical skills and a structured approach to problem-solving, as well as the ability to translate business into pragmatic digital solutions

Experience in stakeholder management and cross-functional collaboration, along with confident communication and facilitation of workshops with internal teams and external partners

Structured, self-driven way of working with a strong ownership mindset and a drive for continuous improvement, as well as business-fluent German and English skills