Techniker Krankenkasse | Germany | 22xxx Hamburg | Temporary contract | Part time - flexible / Full time / Home office | Published since: 16.12.2025 on stepstone.de
Spezialist Integration Contact Center (m/f/d)
We are proud to be a health partner on the side of our more than 12 million insurers. Over 15,000 employees make progress and make us a powerful health insurance company. We grow through the ideas of our employees - innovation and service are the focus. The Techniker Krankenkasse promotes the professional integration of people with disabilities and gender equality. We stand for equal opportunities, opportunities for development and respectful handling! Employment is also possible in parttime. Hamburg Contact Center (m/w/d) limited until 31.12.2027 A new CCaaS is integrated and migrated as part of a project. You play a central role in this exciting project by introducing your contact center experiences into the technical concept, developing the product and developing a cross-channel strategy and standards. With us, flat hierarchies and versatile professional development opportunities await you, challenging topics with a lot of self-responsibility and a lot of freedom of design. This space is also reflected in the work-life balance. Individual working time regulations and the possibility of working remotely in proportion are in practice. .
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Your tasks • Your profile • What we offer
Control and support the migration of the new Contact Center in a cross-functional project team Planning and building communication networks with representatives from different types of centers Bringing practical expertise into the project and into the technical concept Design and perform test cases for new product functions Prepare and moderate exchange formats and workshops set up and carry out training in the different organizational units as part of the rollout
Complete studies in the field of economics, optimally with the focus on project management, or comparable training Multiannual professional experience in the integration and migration of different contact centers with pronounced service and customer orientation Very good expertise in customer communication and good technical understanding Ideally experience in cross-disciplinary project work Actively and consistently pursue goals and can actually implement them Self-employed and committed work
35,5-hour week Occupational pension 30 days holiday and additionally on 24.12. and 31.12. Assets Lifetime account Grants for Germanyjobticket Industrial sports Flexible working hours Home Office TK-Jobrad
Location
 | Techniker Krankenkasse | |
| 22305 Hamburg | ||
| Germany |
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